Questions

Question: Hi, when do you want the collection/delivery? Thanks Mike - tesla_couriers (11-10-2019)

Response: Hi Mike,

Looking for the pick up/drop off to be early this week if possible. What are your availabilities?

Question: Hi, we can collect your order on 15th and deliver it on 16th. Are there any stairs? Mike - tesla_couriers (14-10-2019)

Response: HI OK that works. What time can you pick it up tomorrow?
there are no stairs.

Question: Hi, we can collect your order tomorrow, between 12 pm - 3 pm. go ahead and accept us, complete the form with all addresses and contact details. Once we receive the confirmation from site, we will book your order and take care of the rest.
Waiting for your order.
Thank you, Mike - tesla_couriers (14-10-2019)

Response: Hi, have submitted payment etc.
Guys on site will have the doors ready to be picked up by 12pm. Please give me a call when you are half an hour away.
I had to add the postcode of the delivery address in manually in the comments section as it would not let me put it into the postcode section in full..

Question: Hi, thank you for accepting us! Our manager has just informed that one of our driver got sick and due to short notice we could not find replacement. So we are forced to postpone the today`s collection. Please let me double check with our manager when we can collect your order. I think it will be collection on 16th and deliver it on 18th. We will keep you posted. Thank you for understanding and cooperation. Kind regards, Mike - tesla_couriers (15-10-2019)

Response: Hi Mike
That's quite disappointing. Please let me know asap when the earliest you can pick up and deliver these doors, as we may need to look elsewhere as our supplier was expecting the doors tomorrow now.

Question: Hi, we will collect your order tomorrow and deliver it on 17th. Isit ok for you? Thank you. Mike - tesla_couriers (15-10-2019)

Response: Thanks Mike that is OK.
See you/your guys tomorrow. Please have them call me half an hour before arriving to site

Question: Thank you. Mike - tesla_couriers (15-10-2019)

Response: No response yet

Question: Hi, please confirm ASAP the collection phone number. Thank you, Mike - tesla_couriers (16-10-2019)

Response: 07446187206 - that's my number
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Phone number for drop off (Luke) - 07813082120

Question: Hi, please confirm ASAP the collection phone number, so we can arrange the today`s collection. Thank you, Mike - tesla_couriers (16-10-2019)

Response: I sent this earlier Mike?
His name is Luke - 07813082120

Question: Thank you. Mike - tesla_couriers (16-10-2019)

Response: No response yet

Question: Yes, thank you. I have written more messages and you have received this just now. Kind regards, Mike - tesla_couriers (17-10-2019)

Response: Hi Mike
Doors have been dropped off and looks like they have been significantly damaged in the process.
Very disappointing. This is going to cost us £280 to get the doors back in good shape.
Can you please refund the delivery amount back to our credit card. The guys who you dropped the doors off to sent through photos which I can forward.

Question: Hi, I`m really sorry about this situation. Please send the photos to our Customer Support team and they will check the situation. Our email address: [email protected], Phone: +441213149848, Mobile: +447568460188. Thanks, Mike - tesla_couriers (17-10-2019)

Response: NO RESPONSE YET