Our company has a young staff, but with vast experience, well trained and able to prove that your choice to work with us is the best one.
Our field of activity includes both Europe and United Kingdom.
Recent Feedback for tesla_couriers
|double bed and mattress||williamkendrick||great company,good collection/delivery,,very pleased thank you|
|Garden gate||brooksie262000||great. thanks|
|Large Afghan Rug. Traditional handmade 100% wool.11'6"x8'3"||cjpheasant||Speedy and efficient service...would recommend|
|kemble upright piano||nickpetersonis||Excellent|
|Upright welmar Piano and stool||georgegblyth||Two guys came and lifted the Piano into the back of a van. I was impressed at how easily they did that, I had difficulty just moving the piano on its casters. It was delivered when they said (communications were very good) in an undamaged condition. Considering this was about half the cost of national removal firms I'd say that was an excellent result.|
|Raft “Loft” brown tan leather corner couch used good condition (£5000||abigailphelan||Excellent. Lovely delivery men. Kept informed the whole way...days/times changed but for the better and they gave me the choice to accept it not. Highly recommend.|
|Antique Oak Arts and Craft Desk||maryhop||You want to improve? Hard one. Our delivery was picked up quickly, packed well, and delivered the next working day in perfect order. Fabulous. How you gonna improve on that?|
|Riley Slate Top Pool Table 7ft x 4ft||energysurge.dj||Excellent service. Great price. highly recommended.|
|racing bike||jensm1114||Very professional company, good correspondence throughout, pick up and delivery of goods excellent.|
|2 coracles||juliecoracles||Great communication and service. Really pleased - thank you|
|Motorised double bed||danandbechalsey||Really happy with the service I've received. Communication has been good, the price was fair and the bed was collected and delivered on the days I wanted. Thank you!|
|Dining table and bench||alex-158||Very happy, kept in contact all the way through, it was a very heavy table and the delivery men were great - no problems|
|Vintage Leather Wing chair in brown||kevinwhitmore||Fantastic Service , Great communication , Very pleased , Could not have asked for anything more , Recommend these guys and will use again Thanks ????|
|Car Bonnet||andydoney||I found their service very good. Great communication and customer service. Pricing was good too. No problems to report!|
|Extra Long Super King Wooden Mahogany Sleigh Bed & Two Bedside Tables.||charlescheese405||Smooth delivery|
|mahogany 6-2 Large Chest Of Drawers||charlescheese405||Smooth delivery with good communication|
|Mini seats and interior||johnnyrocketeer||Brilliant service and I’m grateful for the speed and good manners of the delivery driver|
|sofa bed||philippe.udrzal||Very good service, very competitive rates. Excellent communication. Would definetely use again.|
|Woodburning stove||luke.heard||Unfortunately Driver didn't speak much English so was very difficult to communicate with him, but got there in the end. No damage reported and both deliveries were on time.|
|Singer 1930 Treadle Sewing Machine Maintained and Used Regularly||pscargill85||Due to illness they were a couple of days late. The antique sewing machine was delivered without damage and professionally handled by two polite gentlemen. I would recommend them to my friends.|
|plaster fire surround With Marble Hearth & Marble Back Plate||i.o-carroll||Excellent in every respect. Would definitely recommend. AAAAA+|
|Snooker/pool Dining Table Slate Bed||duncan-anderson||Very happy with the service, Thanks!|
|Duresta Armchair in cream dragon fabric||alan.tye||Good, on time & kept me informed. Would use again|
|Small gas barbecue||daniel-93||Great service, thanks.|
|2X VELUX GGL CK02 White Paint Laminated Centre Pivot Roof Window 55 X 78cm||jorbeckson||Excellent communication and compliance. Highly recommended.|
|1920s Dining Table & 4 oak chairs||marihdavies-1||I'll start by saying the delivery was successful and overall I was happy, but I do feel like my delivery could have gone either way. The person my table was collected from had to insist they wrapped the legs to prevent damage, and when it arrived there were some small scratches which I can live with but with a more expensive item I may have been upset. They did deliver on the day we agreed in the end which was a relief but communications leading up to that were confusing, with texts being sent one minute apart with contradicting info and references to different days which had me concerned. Like I say it was all good in the end, but pretty nerve wracking! Like everything, you get what you pay for. This was a cheap service and worked ok in the end. If you want zero hassle you'll have to pay more :)|
|2 and 3 seater sofa, 2 footstools||mariadasseville8||Booked and paid for a two-man service, only one arrived for collection. Complained and was offered a small part-refund but this wasn't straightforward either. It's a shame as with little effort the service could have been much better, but as I had received much cheaper quotes for 1-man, this was definitely not vfm.|
|Victorian Mahogany Tilt Top Tripod Breakfast Table - C1880 and Three Chairs||elizabeth.h.gadd||The price was excellent and their greatest selling point. Our item was delivered as promised and in good condition. The administrative staff are highly incompetent and made the process needlessly complicated and confusing. This aspect really lets down their service. I would rather pay more for less confusion and resulting stress.|
|Armchair||gadz||Collectors didn't speak english but were polite enough. Paid the money via Paypal plus 4% they wanted because it ws paypal just after 11 am. Received unnamed e mails from someone at 1.30 and 6.30 pm saying they won't deliver until we pay, so there was a bit of tension there. No names were ever given so you didn't really have proper contact with a person. However in the end the armchair was safely delivered which was a sigh of relief. Lack of a personal contact did add tension to the transaction.|
|van door||raymondkelly50||Delay in delivery.
Bad communication...kept on asking for money to be sent even though it was sent when originally asked and proof of payment provided.|
Response:Dear Raymond, Thank you for your feedback. The small delay was caused due to adverse weather conditions. Regarding asking payment - most probably it was a techinal problems and the email was sent few times. Feel free to contact us for future jobs and we will be glad to assist you. Happy Holiday Season! Regards Mike
|Dining table and 6 chairs||garybartels||Deliver Was prompt But sticker put on table leg took ages to remove so not to cause damage I understand they must identify items to be delivered but there must be a better way than this on a dinning table leg|
|32 inch Roulette Wheel||jhehir1972||No paperwork to show receipt of goods on collection|
|Electric loft ladder||adrianc1109||All good|
|Superb 7ft. Reclaimed Pine Farmhouse Table and Eight (8) Chairs - Shabby Ch||andy-6700||We had a less good experience this time than last time. Certainly the goods were delivered without damage but the timing was all over the place with neither me or the seller knowing quite when to expect them. I don't want to say I wouldn't use them again but neither would they be my first choice, shame there's not a maybe option below. This is a shame as last time we used them everything went swimmingly well.|
|Knitting Machine Empisal Knitmaster||smc-e||Very difficult to communicate with as I kept receiving messages with contradicting information that were also not in clear English. After paying a deposit I received a message with new collection/delivery arrangments that I had not agreed to. Delivery Quote Services have given a refund of my deposit however.|
|range cooker||gilbertk100||Positives - I was offfered a very competitive price which I accepted. The delivery guys did a good job of unloading and carrying large cooker through to kitchen. i did tip the delivery men.
Negatives - I arranged for afternoon delivery but did not get cooker until after 8pm.
I was told that the delay was down the fact that I wanted 2 men. This was something that we had agreed in the orginal emails.
I was unable to contact company by phone. When I requested the co-ordintation Sylvester phone me he said he was unwilling to use his personal phone to call me.
Response:Pozitives - Thank you for such words. Negatives - It was an internal error, sending 1 man to you. That was the delay problem. About calling, you phoned me out of working hours. Thanks
|Antique Bedroom Set 1930s||veesun||The delivery person is extremely nice. However, the HQ person keep changing the delivery time and lots of issues trying to sort it out. If you don't mind, endless email correspondences or wasting time arguing with the person then it can be for you. I don't usually leave feedback. However, in this case I have to as they put a few dents and scratches on my vintage 1930s bedroom suite but denied it. It is very obvious that they are damaged via transit as the dented mark are outside the packaging which I've paid extra for. The packaging which I have paid for is just some cling film! Which is ridiculous, as I thought it would have at least been bubble wrap. They are a pain to deal with and I cannot be ask to argue with them anymore as it's a waste of my time. I will avoid them at all cost in future. |
Response:Are you serios ?!! Please, don't talk no sens. Between all your items we have put bubble wrap + cling film and blankets. All those dents had been observed buy us at the pick up point, so it's not our fault. And why you did'nt wrote here that our van had been waiting your Vendor for 3 hours ?! And at delivery waiting you for 1 hour. Why you did'nt left this in your feedback. Ashame of you. Thank you.
|VR kit, tricyle, bicycle||andy-6970||AVOID THIS COMPANY LIKE THE PLAGUE.
Booked in delivery, was then told it would be collected on another day rather than the day I asked for. After contacting them this was re-arranged to be collected on the desired day, but then told it would be delivered the day after, not on the same day, which is what the job I quoted was for!
Their team was absolutely no help, and I would never use this company ever again.
Response:Absurd!!! The client accepted the quote without checking our availability and was not opened at all to all options that we offered. Didn't understand us correctly and now is blaming us. It's not fair!
|80 Event chairs||ms-dhm.chc||Not a positive experience unfortunately. Communication wasn't excellent but did manage to arrange it in the end. Once the booking was confirm and deposit made I was informed a few hours later that they didn't realise where the location was and that they couldn't infact deliver to there. Would suggest before they continue trading they buy a road map.|
|Peg Perego Tatamia Highchair High Chair Swing Baby Reclining Feeding Birth+||ashflash||Doesnt return calls and after long wait online gos to a answering machine|
|Habitat dining Table and 6 Chairs, Solid Wood, painted Annie Sloan Cream||melrandell69||Very poor service. No communication about time the item was being delivered. I advised I was only available until 10pm. No answer to my emails or phone call s or texts until 11pm to say that delivery was going to be after midnight ! Advised they would have to re-arrange another night. It took them A WEEK to drop item off, as again, they ignored my available days and times, its like they dont understand times ?? Had to leave work early in the end as they called to say they were outside my house 2 HOURS before the arranged time slot when i woukd be in !!! DO NOT USE !! Advised customer advisor on the phone I was going to complain and she didnt say sorry OR seem bothered!|
|Pair G Plan e gomme Brandon oak Mid Century Vintage Retro Bedside Cabinets||hannah_robins_867||I booked this courier explaining that my item needed to be picked up before 12 and they accepted the job on that basis. Then the day before they confirmed they would be arriving after 1:30 which of course would not work, and then upon reminding them they needed to arrive earlier we heard nothing and they did not turn up. I then rearranged for pick up another day and they failed to give a suggested time or turn up. I gave up and booked another company.|
Response:TOTALLY WRONG!!! The customer asked for collection before 10.30AM and he was informed that there is guarantee as we have a route to follow. The time slot of arrival can be provide only a day before collection. He agreed and accepted us.
|Bath -new 140x 110x40 cm||leona.maja||This company has worked under the name Proovia. They have caused us financial damage of over £500 and refusing to take any responsibility. Thaey have transported bath sitting on a thin edge and broken it and need to take them to court now. Despite having witness who testified inappropriate handling of the bath they won't admit mistake.
They arranged pick up when we were at home so they can inspect the item. The day before they said they canjot come at 5pm but only earlier and it is OK to wrap it. When they damaged it they denied any responsibility stating it was wrapped. DO NOT USE THIS COMPANY since they are highly unproffessional. Now we need to even pay them to return the bath to us since bathroom store rejected the bath. We received no receipt for previous payments. |
Response:Dear Customer, The bath was handled with care and delivered in the same conditions. It was bubbled wrapped and you were informed that if it is packed and we cannot inspect it before collections, we are not responsible for any claims after delivery. We are not aware about Proovia Company, may be you confused us with them?! Happy Holiday Season! Regards Mike
|Antique Victorian Continental Pine Cupboard with Glazed Doors||kimmacwilliams||Dreadful communication. Despite emailing addresses, we were asked for them again...hadn't read email. Then eventually, when I thought we had agreed dates for pick up and delivery, I received an email with different dates saying "as we agreed"...dates which were not convenient as we were going away! After several phone calls, I managed to get it sorted. The wardrobe was delivered on the day I had requested but dumped just inside the hallway...no offer to help my husband to get it upstairs. Better price than others though if you can stand the hassle!|
|suite and wedding dress||rachelsmith277||Awful service, accepted job then contacted to say they would do 28th pick up with 30th delivery which is not the dates I requested, asked to cancel and not heard back yet|
Response:The customer accepted us without checking our availability. We have tried to offer other days, but he didn't want to accept. The order was already canceled and email sent with instructions how to receive the deposit back.
|Samsung 55" UHD TV||robwillis||Appalled with the way my TV was handled. The guy tried to wedge a 55" TV in the front foot well thinking it'll be safer. He then said he didn't have much room in the van after realising it wouldnt fit in the footwell. He part slide, part chucked it on top of whatever was already in the Van. Only about half of it was actually resting on something, I complained, he then moved it into something higher but with about two thirds supported. Said it'll be fine and shut the door. Needless to say I spent the next few days very worried about what condition the TV would be in when it was finally delivered. Fortunately it was delivered without damage. Communication was also good with the company|
|2 storey wooden playhouse||katiegill55||A totally unprofessional service I am sad to share. Not only was it difficult due to the language barrier but also there were failed attempts to collect my consignment on more than two occasions upsetting the point of collection and obviously ourselves. They changed dates and times repeatedly ignoring the original instructions.|
|Double mattress||dee.price||Got text on morning of collection/delivery to say van had broken down. Called them. Explained to lady that we had to move out that day. Asked for call back within the hour to confirm either way if van could be fixed or whether we should panic and look elsewhere. No phone call received. Just another standard text several hours later saying they could not complete the job. Despite reinforcing the fact that we had to move out on the Saturday - was then offered the MONDAY!! (Via a text). No customer care at all. Left us in the lurch and couldn't care less sadly.|
|Table and 4 chairs||lynneborucki1||I had the most stressful experience, not only for me, but the seller... There was no communication whatsoever!!! Unless I rang them, which was a total of 6 possibly more... From the furniture being picked up (1 day later than was arranged) it took 6days for it to be delivered, and that was because I rang them to see what was happening!!!! Never again!!!!!|
|Woodworking bench 150kgs||stuartfgreen||my good where not protected in transit also they were stored for days and moved from one van to another also their second quote was a lot dearer .I informed Steel Trans including pics but my complaint was dismissed|
|single seat and a double seat of a bus||ian-110||Awful.....bad communications tried to charge extra for paypal can't speak English.......Avoid!|
|Brown leather three seater settee and armchair||janeatyre7||Although the collection and delivery were made on time and the delivery men were helpful the communication needs to be better.I accepted a quote from one company only to be contacted by email from Steel trans who turn out to be the same company. When my leather furniture was delivered three large stick on labels had been attached...one on the fabric part behind cushion on chair but on top of both arms of the sofa.When we peeled them off the glue was so strong that it peeled off the surface of the leather,leaving two large areas of rough,lighter leather. We showed this to the delivery men who apologised but said it was the lady in the warehouse!!|
|FLOOR STANDING MIRROR||cameronhouseshop||Let down badly by the company advised that unable to collect until 6pm when the warehouse closes at 4:30 pm.Tried to call back to discuss no answer finally emailed asking what was happening only to be told could do delivery next week , Just not got enough i am afraid , I now have to let down my customer who waited in all day !!!|
Response:Miss Cameron. We waited 1 week for you to send pick up details and sellers telephone number. And you had sent them on Friday when we had no VAN in that area. It's not fair - to talk nonsense. Thank you.
|Chaise longue||cbaker||Agreed to pick up and deliver on Thursday changed to Friday. Finally delivered on Monday afternoon. My wife took day off work to accept delivery. Only one man to move substantial item. They did telephone to explain delay when van broke down. |
Response:Mister Colin. Thank you for such sweet words. You are the rudest and grumbler person I have seen in my entire life - lacking any logical reason. We agreed for Pick UP on Thursday or Friday with delivery on Sunday (i can atach a screenshot of our conversation)and no one noticed us about your wife's day off (this is not our problem). About help at unloading you said you'll help the driver and canceled our 5 pounds offer for an aditional man for helping. Thank you.
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