Delivery company
Recent Feedback for deliverynat
| Rating | Description | Customer | Comments |
|---|---|---|---|
| shabby chic wrought iron cream cot bed | ddbranquinho-1 | Excellent courier, good communication, very heavy cot bed arrived at destination punctually and in good condition | |
| A single bed, mattress and a box of linen | dorothyhelme | Excellent service. Nice friendly helpful movers | |
| 98 - 04 MK1 FORD FOCUS 4 DOOR HACH BACK NSF FRONT PASSENGER DOOR AMPARO BLU | oldsquiz | A very thorough and efficient service two car doors delivered on time and in good condition would be happy to recommend this company to others. | |
| SMEG DUAL FUEL RANGE COOKER FSD-SAFE DOUBLE OVEN STAINLESS STEEL & MIRROR 7 | jenniferchan | Really good price given. Kept in contact once item picked up. Delivered within timescales and rang prior to drop off. A really good way to get large items purchased from ebay to you. Great service and would definitely use again. Response:It was a pleasure to work with you as well! Looking forward to future business with you ! | |
| 6 AND A HALF FT HIGH X 13 FT WIDE WROUGHT IRON GATES | jjsimm | Great service, good communications,fast delivery, Many thanks | |
| Scs 3 Piece Red And Gold Suite | andy-6700 | Very efficient service and fast too, all collected and delivered over the course of the first weekend and no hidden extras. Communications were also very clear and helpful. | |
| 4 seater wooden garden table, 4 wooden chairs for the table, 1 garden bench | kmarmara | Very prompt and reliable service Thank you. | |
| nissan navara d/c 2005+load liner under rail fitting kit brand new | dkjyoung | Very good fast collection and delivery service | |
| Wooden Bookcase | lisa_sullivan999-1 | Delivered on time. No problems. I would definitely use again. | |
| EROS BOWL CHAIRS CLEAR BY PHILIP STARCK FOR CARTELL | tonydicks | I was very dubious about using this service, the price was too good to be true and I felt like it might be a scam.. After reading the positive reviews, I went with it and couldn't be happier. It was collected in a reasonable time and dropped off in a reasonable time. very happy and will defiantly use again. | |
| Suzuki sj roof, is in 4 pieces and contains glass. | tom_smart | Good delivery time, kept me informed throughout the process. Very happy with the service provided. Use with confidence! | |
| Dining table | tricia-1 | Very satisfied with the service - good value. Excellent communication - they answered my questions straight away and gave accurate notice of collection/delivery. Item delivered safely 6 working days after bid accepted. | |
| Cast Iron Firplace With Wooden Surround And Gas Burner | kiranpatel1980-1 | Great price and communication. Highly recommend | |
| large massage armchair | yprabdial | Excellent delivery folk. Courteous and hands-on organisation with both sides. Will recommend and will use again. | |
| Solid oak Bathroom vanity unit/cabinet with marble top | cmil2021 | Very pleased indeed thank you | |
| Pair terracotta garden pots/troughs £45 csh to issue dont incl on quote | beales | Quick and efficient delivery, thank you. | |
| coffee machine | vanillalondon | Collected within a few days of the acceptance complition, delivered the next, good communication through out and a third of the cost quoted by various courrier | |
| Bmw E39 M Sport Alloys | kirk22 | GOOD COMMUNICATION NO PROBLEMS | |
| original victorian slate fire surround | teresacox | Excellent service, excellent communication and a very reasonable price. The item was fragile and arrived safe and intact. | |
| 2 piece suite sofa | modema | Excellent , 5* price, timming, communication , great job guys | |
| Italian inlaid table and six chairs | s.murphy83-1 | Great service and excellent communication I would definitely use these couriers again. | |
| Sofa & footstoll. Sofa spilts into three separate parts added up for size | helga1966 | fast pick up and delivery. Good communication and friendly drivers, would recommend and use again. Thank you | |
| hutch | shd01x | Very friendly delivery men. Good at answering emails. | |
| G Plan Table And Four Chairs | saramarkwick | Fast delivery a bit more communication would have been better!!! | |
| four piece suite | alchymalcy | forgot to phone to tell us delivery time. fortunately we were in when they arrived, but the two guys were extremely helpful and suite was delivered in perfect condition. thanks guys. | |
| Brand new ex display brown tan antique leather sofa and armchair, Retail £ | tomrowley8 | Arrived in the end but several re-schedulings Good e-mail communication and apologies though Ok and good price, provided specific timescale and date not essential | |
| Excellent duresta sofas and chair in rhapsody russet and sand material | chris.tye47-1 | Very polite and friendly drivers. More care could have been taken with items i.e how they were stacked in the van. Could easily have been damaged. They were not covered. | |
| Interior pine double doors with obscure glass | getmemystuff | Item broke - was refunded. | |
| Fridge freezer | cli5053114 | Truly terrible experience! Paid for a fridge freezer to be transported and paid extra (£15) for bubble wrap as I wanted to ensure it was well protected during transport. Their T&c's state 5-10 days for delivery completion, arranging collection and delivery was supposed to be 2-3 days notice. It took over 10 days just to collect the fridge and a further 10 days to deliver, communication was terrible and no acceptance I anyone else's schedule but their own!! I had to chase several times to arrange collection and delivery! Delivery driver showed up the first time and after much head scratching said his van was too small! (This is after I provided full dimensions of the item). Several days later a second delivery driver showed up and didn't realise I had paid for bubble wrap! After 10 minutes of debating on his mobile with the office he went to his van and grabbed a single piece of bubble wrap and attempted to cover a fridge freezer that is over 6ft tall! Yes I paid £15 for a single piece of bubble wrap and no it didn't cover the fridge properly! The delivery men then attempted to lift the fridge by hand! Bumping into everything on the way out of the building! To be honest felt sorry for the drivers as they were not provided with any equipment to complete the job! Health and safety is obviously not a priority! When the fridge freezer finally arrived it was no surprise that there were several dents and scratches. I obviously tried to contact delivery mate but no surprise that they are ignoring my calls and emails! They say they have insurance when they send quotes through but I seriously doubt they do! Avoid!! | |
| One leather arm chair | clayton.charlotte-1 | I can't begin to explain how disappointed I am with the service this company provided. The armchair arrived significantly damaged in five separate places. I contacted the company with photographs of the damage and they have ignored all my attempts to communicate with them about the matter. The fact that they are just totally ignoring my complaint shows how unprofessional they are. I hope that Delivery Mate respond to me eventually if not I shall be taking further action. I urge anyone thinking of using this company to reconsider...pay a bit more and use a company that are reputable and understand the importance of customer care. | |
| 2 sweater sofa bed | threenew | They did not respond so went else where not impressed given as I paid a deposit with your site which resulted in me being left out of pocket. Will not be using your site again and will be letting others know of this negative experience. I know these comments will be ignored but the point is I paid money for a service I never got. Not impressed | |
| Gents Vintage Wardrobe #8 | natasha_tobin | I had won an item on ebay and chose to use “Deliverymate” as they reassured me that quick and efficient collection of my item and could delivery on the date (18th July) that I required as we had arranged for this to be sent off to be painted whilst we were on Holiday. After numerous emails and calls trying to arrange collection from the shop where my items was being collection from has been an absolute nightmare. They couldn’t collect on the date they promised and tried to blame to shop, when the shop made it clear to them that collection had to be between 0900 – 5:00pm and not between 7:00-8:00pm which is the time Deliverymate wanted to collect and expected someone to be there. A further date was provided (one week after the first date) to collect all to suite deliverymate and not the customer. I made it extremely clear that we were going on Holiday for 2 weeks and that we needed this item delivered. After a number of calls and emails I asked for delivery to be on Friday 25th July and they said “we will do our best”. Delivery was then arranged for Saturday 26th July where my neighbour had to take collection as we had pre-arranged plans, got back on Sunday morning to find it wasn’t my item and they had delivered someone else item. They tried to them blame the driver for changing the tickets over and asked me to email picture of what my item looked like. They are happy to take the £100.00 I paid and to provide a disgraceful service in return. Waiting for a call today to find out where my items is and to collect this other item belonging to someone else. I have made it clear to them that delivery must be tomorrow as we go on Vacation for 2 weeks. Would never use this company again and nor would I recommend them to anyone. | |
| Embroidery Machine | richard-12 | DO NOT USE SHAM!!!!!!!!!! After numerous emails trying to confirm a delivery date on my product each reply stating a reason why it will be later rather than sooner and thus the final day and still no contact from the shipper. Just an absolute nightmare to communicate with and a overall sham if you want a bunch of monkeys to ship your items then this is the company for you. There about as much use as a chocolate fire guard use at your own peril!!!!!!?! DO NOT USE SHAM!!!!!!! | |
| Corner sofa and armchair | llynch55 | Have had to cancel job as unable to provide time estimates after failure to collect due to traffic. Very difficult to contact and all correspondence done via email, seem unwilling to make phone calls. Very unsatisfactory. Response:Our line is constantly busy which is why correspondence via email is more successful. | |
| WHEELCHAIR LIFT | soulman-ian | Second rate service from a second rate company.
I had won an item on Ebay and used this Delivery quote compare site all the quotes werte about the same I chose this lot as they had a tail lift because the item was heavy.After several emails to them and the last one a bit more threatening they got in contact with the seller . The seller again told them that they would need a tail lift as the item was heavey.They turned up to day with a van with no tail lift ,the seller had taken time off work to be there and was gob smacked when he saw the van ...So very poor service . and certainly wont be recommending them to anyone . Response:This is clearly a misunderstanding. | |
| Range of Vintage Jaycee JC Wall Units with Corner TV Unit and Drinks Cabine | pud.jones | Two weeks wait. Poor communication.
One unit damaged during transit. Response:Our insurance does not cover unpacked goods. | |
| Chesterfield sofa | petertoon | Provider failed to collect on three occasions, eventually decided to use another method. Response:We'd like to apologise for not meeting your requirements but at the end of the day we work with people and mechinery and unforseen circumstances may appear at any time. | |
| Jinlun 50QT-7 49cc twist and go Scooter | twodumpsdunk | When scooter was eventually picked up and delivered it was damaged..when tried to contact i was completely ignored. i would not use this company again..if you do it will be at your peril..definetly a NO..NO.. Response:Your scooter was delivered in the same condition as it was collected. | |
| 1920s antique,vintage metal double bed frame | ewilson | Never collected. This was due to the company having no contact with me other than sending me an email about the 'extra' costs' I called twice and left a message but no one called my back so I went with a different courier. Response:We have been provided only with collection / delivery postcodes. We could not get in touch with none of both parties as we did not have contact details. We have asked you for details via email however we have never received a response. | |
| 2x Prism 47U Data Cabinet | nexusgx | Extremely poor service and lack of communication.
Its been 1 month since we requested the collection/ delivery service. They have cancelled on us 4 times!! In the end had no choice but to use a different company as this one has certainly let us down to say the least. Response:We must agree here that we have failed to deliver the item on time, HOWEVER that was due to unpredictable technical issues with our van. We were left in situation in which we had to act as quickly as possible and we assure you that we did our best to contact all parties in a timely manner. At the end of the day we work with people and machinery and unforeseen circumstances may occur no matter how unusual it is. | |
| BEAUTIFUL SOLID PINE JOINER MADE SIDEBOARD AND GLASS WALL UNIT DRESSER | jillthistle | After reassurances that quick and efficient collection of my item would be made directly with my (busy) vendor, I had to prompt Delivery Mate (5 days after accepting quote) to make contact with my vendor and convince them that it would be better to make arrangements sooner rather than later in order to agree a suitable date. This was eventually done but 15 minutes after collection was supposed to have been made my vendor received a text to say the item would not be collected as agreed. He was fuming having waited in for them to arrive! After giving them another chance to quickly rectify the situation (as they said their van had broken down) they contacted my vendor to say they would call him back later. The second call never came and following 2 emails from me to ask what was happening they eventually said they had been told by Delivery Quote that I had cancelled my order so they had stopped trying to find me a time slot. Delivery Quote said they must've misunderstood as they had simply asked Delivery Mate was happening with my order. Delivery Mate went on to say that if I wished to proceed with my order it would be another couple of days before they could give me any indication as to when collection and delivery could be made - this was already 10 days after the acceptance of their quote! An absolute joke of a company! All credit to Delivery Quote though as they refunded my booking fee without a fuss. Response:We must agree here that we have failed to deliver the item on time, HOWEVER that was due to unpredictable technical issue with our van. We were left in situation in which we had to act as quickly as possible and we assure you that we did our best to contact all parties in a timely manner. At the end of the day we work with people and machinery and unforeseen circumstances may occur no matter how unusual it is. | |
| Bed, Spanish design, super king, walnut veneer with aluminium detail | dorrian01 | Delivery arranged for Sunday 19th January between 5pm and 8pm. No bed arrived by 11pm this evening and I have to sleep on mattress on floor.
Cannot contact by phone as number is constantly engaged.
No communication!! Response:As we have already explained,the driver's cell phone battery died and he was neither able to accurately find your address nor to call us in case he is in trouble. We had some really bad experience with this totally unreliable contractor and we no longer work with them anymore. | |
| 2nd Hand Decking | tom7196 | After 4/5 different dates the courier managed to get to my item. It didnt fit in their van. I was very unhappy there were no precautions taken to stop this. Although I have had a different item delivered with no issues so they are not all bad. Just a little unprepared. I now have to pass on the incompetence to the item seller. | |
| Photocopier | domback | This polish courier company completely destroy my photocopier and don't want to pay for it. Be careful when choosing this. | |
| kingsize waterbed | ravthebadger | The company was (delivery nat)this was very stressful company to deal with . The communication. Was rubbish the only good thing was the price but that's it they even forgot part of my package but got it back within two days but it's all the inconvenience saying they gonna deliver then just not turning up no I would not recommend and the drivers can hardly speak English !!! | |
| Ercol Drop leaf Dining Table and Four Windsor Chairs | dekkydog | After accepting their bid - I couldn't even get a firm date for the collection of the item? I've had to relist the job. | |
| Red leather 3 seated Chesterfield sofa | gemmar1982 | After paying deposit was told that collect could take up to 10 working days, was told that it could be sooner but that the date would not be confirmed until the day before they could collect. This is terrible service, 10 working days (2weeks) is a ridiculous time to wait let alone not even being able to learn of a collection date until the day before! Never dealt with a courier company with such limited information and long lead times. | |
| G-Plan Dining 1 x Table and 4 xChairs - Extendable | london_in_style | Best to avoid. Terrible experience all round 1. Slow reply, don't answer phone, don't answer emails. 2. Left voicemails on the number provided with no one bothering to call back. I subsequently emailed only to be told abruptly that they don't work on weekends - surely this is rather key factor to mention in the profile? 3. After over a week of delay, finally arranged a time. Gave seller a window only to be late and not meet the 2hr time window. Understand that things happen. Not sure how this was managed with the seller but seller emailed me with a livid email refusing to accept this delivery company. Waste of time all round. | |
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