Questions

Question: is it grd flr to grd flr any steps involved - sprinter66 (06-05-2023)

Response: Hi its ground floor to first floor
Thanks

Question: is there lift etc thks - sprinter66 (07-05-2023)

Response: No it would have to go up two flights of stairs - one about 12 stairs and another about 4

Question: sorry cant do this job thks for reply - sprinter66 (08-05-2023)

Response: No response yet

Question: Hi still need doing? - 1undisputed (23-05-2023)

Response: Hi sorry yes it does. Apologies for not replying sooner. The collection is from my mother's house. Is it possible to plan for a particular week? She has a number of dates when she won't be in

Question: Hiya was hoping to do this for your tomorrow if possible as we are on route and could fit it all in for you
Let me know pls

Thanks - 1undisputed (24-05-2023)

Response: No response yet

Question: Let me know when booked in we can speak about when it’s convenient

Thanks - 1undisputed (24-05-2023)

Response: She's not around tomorrow apologies, would need more notice for her. Please book us in for the job, but would need a bit more notice/planning etc

Question: Hiya
That’s okay, I am just waiting for you to accept the quote to be able to book in and proceed to arrange a day and time which will be convenient , once accepted kindly let me know

Thanks again - 1undisputed (24-05-2023)

Response: No response yet

Question: Hiya just waiting for you to accept our quote and book in then we can arrange a time and day with you when convenient, pls confirm when the quote is accepted for us
Thanks - 1undisputed (26-05-2023)

Response: Hi Sorry for delay just done that now, thanks

Question: Hi
Can we do collection tomorrow and deliver Tuesday , or both Tuesday kindly let me know

Thank you - 1undisputed (28-05-2023)

Response: Hi sorry for late reply. We can't do then unfortunately, apologies. Is it possible to set a date in advance? Will help my wife and I juggle being off for work etc and give my mother advance warning to clear furniture so the piano is removed easily. Would 16th of June be feasible? The booking took a deposit - did you receive it? Best wishes

Question: Hi
No issue at all, we can work that date, allow me after the bank holiday period and I will get back to you shortly to finalise and discuss

Thanks again - 1undisputed (28-05-2023)

Response: Good evening. Is the date confirmed? Many thanks, Rob

Question: We are okay with that date of 16th
Thanks - 1undisputed (01-06-2023)

Response: Would it be possible to change the date to Thursday the 15th at all?

Question: Hiya
let me confirm that for you, should be fine I think.
- 1undisputed (04-06-2023)

Response: Hi there is this ok to move to the Thursday 15th? Thanks

Question: Hiya
Yes we are fine for Thursday 15th can we request payment via bank transfer prior to our collection
Thanks - 1undisputed (06-06-2023)

Response: Hi, for a consumer a bank transfer isn't really a safe way of paying for this service unless you take payment by credit card which is insured. I would prefer if we can pay cash. Please can we do half when you collect it from my mother and half when you deliver to us?

Question: Hi
I travel up and down the country without risk, we are a business and I can invoice so no issues with that, I only accept cash upon collection or bank transfer please let me know thanks again - 1undisputed (09-06-2023)

Response: Oh ok no problem that's great we'll pay cash on collection in Leicester. I paid a deposit on the booking website thing, presume that is included in the total price? (£72.96 deposit) we'll pay cash when you collect if that's ok? Just to confirm amount that my mother needs to give you in Leics- original quote £372? Plus £40 to get it upstairs. So total minus deposit will be £340? Thanks

Question: Hi
Yes that is fine with me we can accept cash on collection

Thanks - 1undisputed (10-06-2023)

Response: No response yet

Question: Hi
Apologies yes 340 would be paid upon collection, our day starts early 4:30 am so would probably collect around between 6-7 am
Please let me know
Thanks - 1undisputed (11-06-2023)

Response: Great thank you, I'll let my mum know. I put the address derails on the booking- presume you have them? Many thanks

Question: Hi
Yes we have them on our book forms

Thanks - 1undisputed (12-06-2023)

Response: OK thanks. Are you travelling straight up to Newcastle from Leics? Or do you have a rough idea what Time you might be up? My wife will be in for the delivery incase you need to.contact her, her number is 07872580554. Thanks

Question: we will update you with the timings etc tomorrow
thanks - 1undisputed (14-06-2023)

Response: OK if you could update my wife on 07872580554 as I might not have ready access to email thanks
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Hi do you have an expected arrival to Leicester please? You originally said between 6 and 7 and its now 730. Thanks
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Hi please can you update with a time of arrival. My mother's mum has died and she has had to go to London so a neighbour is sitting in. She can only stay this morning

Question: Hiya on road ETA 2 pm now
Thanks - 1undisputed (15-06-2023)

Response: No response yet

Question: Hiya on road ETA 2 pm now
Thanks - 1undisputed (15-06-2023)

Response: The neighbour will let you in. The house to collect from is 17 holmfield Road. Please knock on next door loudly (no 19) and she will let you in to collect piano.

Question: Hi okay that’s fine - 1undisputed (15-06-2023)

Response: No response yet