Questions

Question: Can they be lay down or must they be loaded upright? - lighthaul (19-04-2022)

Response: These can be laid down. The leylandii x7 are 4.5 metres but will bend slightly at the top. The birch trees 11 x are about 3 metres.
There are also 5 x bamboo about 4 metres.

Question: Great, thank you. We would love to he considered for this job. Please message us for any information. Kind Regards, Zoe. - lighthaul (19-04-2022)

Response: Hi Zoe,

There are also 5 bamboos - approx 4m and can also be laid down.

How do I go about getting a price from you for this job?

Thank you,
Di

Question: Okay, can I ask how many in total please and what is the longest and shortest length of the trees? Do you happen to know a rough total weight as well please? That way I can let you know if the current quote can stay the same or needs tk be increased. Thank you. Kind Regards, Zoe. - lighthaul (21-04-2022)

Response: Hi Zoe,
I will check those details with the nursery as I’m not sure on weight.
The leylandii are the tallest at 4.5 metres ( will be bendy at the ends. ( I already have some at 4 metres and I can lift them myself in their pots)
The 11 smaller trees are around 3 metres ( they are bare root so have no pot, I expect they are only 15kg or so each)
The bamboo is around 4 metres - again I have some & can move the pots myself with a good huff!
I’ll come back to you with more details.
Thank you, Diana

Question: Thank you, Diana, I will speak with management in the morning and get back to you straight away. Thank you for your patience. Kindest Regards, Zoe. - lighthaul (21-04-2022)

Response: No response yet

Question: Hello, we are in the Exeter area on Thursday early afternoon, so we would love to complete this job then. Our can is a Luton van which 1.9m high, 4.2m long and 2m wide, we can fill the van up for you, it sounds as if everything will fit. Please note payment terms are cash upon delivery. Delivery of the plants will be esrly evening Thursday. If you can let us know pretty quickly if you would like us to do this for you so we can get you booked in and finalised, that would be great. The price is the same 250. Kind Regards, Zoe. - lighthaul (22-04-2022)

Response: Hi Zoe,
It sounds like they will fit! Yes, absolutely, next Thursday would be perfect - I can get assistance sorted at my end

I’ll chase on the weights! ( and ask not to water for a couple of days in advance )
Thanks, Diana

Question: Perfect, Diana. Sounds good to us! As the time pushes closer it's vital we get the job confirmed so we don't end up double booking sue to other staff members also working on jobs that may end up booking a job un before I've been able to book you in. So, as long as the plants don't exceed 1.2Tonne we will be fine, so if you would like to accept our quote now we can get you all booked in for Thursday. Thank you. Kind Regards, Zoe. - lighthaul (22-04-2022)

Response: I’m just double checking weights with them, size wise is absolutely fine but I would definitely like to book as long as the weight is ok!
Can I preliminarily book?

Question: Yes, that is no problem however, could you please let us know by end of day on Monday as if the job is cancelled after there would be a a cancellation fee and we do not want to charge you for cancellation. Thank you. Kind Regards, Zoe. - lighthaul (22-04-2022)

Response: Yes, of course, Zoe. Thank you !!!

Question: That is perfect, thank you. I look forward to receiving the weights. Have a lovely weekend! Kindest Regards, Zoe. - lighthaul (22-04-2022)

Response: You too!

Question: Good Afternoon, I hope you had a lovely weekend! We ate just wondering if you have managed to get the total weight of the trees please? Kind Regards, Zoe. - lighthaul (25-04-2022)

Response: Hi Zoe,

I did thanks, I hope you did too.

They have promised to get back to me this aft, they’re 95% sure it’ll be ok.

I’m going into a meeting 2pm - 4pm but will chase after then.

Thanks,
Di

Question: I did, thanks, Di! Okay, treat, that sounds good to us, I'll touch base with you again at 5pm if I have not heard from you by then. Have a lovely afternoon. Kindest Regards, Zoe. - lighthaul (25-04-2022)

Response: No response yet

Question: Hello again,

So sorry, I can not apologise enough actually. Please accept my sincerest apologies. I have just updated management and I was informed that our regular client has asked us to book a job in for them. We did try to express the urgency of booking us in and we could not upset our regular client by telling him no when the job is not confirmed yet. The chances are that this job we've accepted from Bristol is going to impede with your items however, we are in the Exeter area every Wednesday, so we could collect them next Wednesday if that could work for you? If that is no good we can just take half of our clients goods from Bristol which would still allow us to get everything for you. Management have tried putting him off as long as possible but we could not afford to upset one of our main customers. We do hope you understand and we are very hopeful we can still complete this job for you. Kindest Regards, Zoe. - lighthaul (25-04-2022)

Response: No response yet

Question: Hello again, We have managed to juggle stuff around so we will wait for you to speak with the seller and get back in touch with us to let us know if you are happy to wait until next week or if not we can juggle stuff around to still collect this week as planned. Kindest Regards. - lighthaul (25-04-2022)

Response: Hi Zoe,

All confirmed for Thursday!

They’ve said the weight will be fine.

Can you give me an idea of pick up time please so that I can let them know?

Thanks,
Di

Question: Hi, Di, thanks for getting back to me so quickly after your meeting. Much appreciated. We will collect them just after lunch between 1-2pm and we will deliver to you the same evening if that is okay? Only thing us we would get to you between 8-10pm. Please note payment terms are cash on delivery. Would you accept the quote right away please so we can comit to the booking. Thank you. Kindest Regards, Zoe. - lighthaul (25-04-2022)

Response: Hi Zoe,

Yes that’s fine… I will need to bribe my friend with beer to come and help!

Thanks,
Di

Question: Perfect, sounds good to us. Please accept the quote prior to 5pm and we can get you all booked. Thanks again, Di. Kindest Regards. - lighthaul (25-04-2022)

Response: No response yet

Question: Hello again, please can you accept the quote prior to 9am tomorrow morning tk secure the booking as it may end up being next week unless it is securely booked in by you accepting the quote. Thank you. I hope you have a lovely evening kindest Regards, Zoe. - lighthaul (25-04-2022)

Response: Hi Zoe,

done! The company asked if you had any space if you would go on further to Cumbria. They have a couple of small trees for someone else ( I said I’d ask ☺️ )

Thanks for all your help!
Di

Question: Great, thanks for accepting the quote, Di. You're all booked in. If you bare with me I will check our system to see if we have the availability and space. I will get back to you ASAP. Kind Regards, Zoe. - lighthaul (26-04-2022)

Response: No response yet

Question: Thanks for bearing with me. Yes we can take a few more ahead to cumbria. We are in Exeter most Thursdays so we will leave them a business card too for any future deliveries! We have got a delivery in the Cumbria area on Friday so we would deliver then. We would charge an additional £95-£125 depending on where abouts in Cumbria. Are we able to deliver after 5pm to the address in Cumbria? Also, Dianne, I have noticed that the full collection and delivery postcode has not been provided, please could you send them ASAP too. Thank you kindest Regards, Zoe. - lighthaul (26-04-2022)

Response: Hi Zoe,
That’s great - if they would fit, I’ll check the delivery address.
The collection address is:
Pixton Woodlands
South Molton Road
Brampton
Tiverton
EX16 9HU

Delivery:
Rowan Garth
Ripon Road
Killinghall
Harrogate
HG3 2DH

The website had blanked out the postcode area and wouldn’t let me insert it!

Thanks
Diana

Question: No worries at all, thanks, Diana. Are they the same size as the tree's we're collecting for you? How many of them are they please? Thanks another, Diana. Kindest Regards. - lighthaul (26-04-2022)

Response: No response yet

Question: No worries at all, thanks, Diana. Are they the same size as the tree's we're collecting for you? How many of them are they please? Thanks another, Diana. Kindest Regards. - lighthaul (26-04-2022)

Response: No response yet

Question: No worries at all, thanks, Diana. Are they the same size as the tree's we're collecting for you? How many of them are they please? Thanks another, Diana. Kindest Regards. - lighthaul (26-04-2022)

Response: No response yet

Question: No worries at all, thanks, Diana. Are they the same size as the tree's we're collecting for you? How many of them are they please? Thanks another, Diana. Kindest Regards. - lighthaul (26-04-2022)

Response: No response yet

Question: No worries at all, thanks, Diana. Are they the same size as the tree's we're collecting for you? How many of them are they please? Thanks another, Diana. Kindest Regards. - lighthaul (26-04-2022)

Response: No response yet

Question: No worries at all, thanks, Diana. Are they the same size as the tree's we're collecting for you? How many of them are they please? Thanks another, Diana. Kindest Regards. - lighthaul (26-04-2022)

Response: No response yet

Question: No worries at all, thanks, Diana. Are they the same size as the tree's we're collecting for you? How many of them are they please? Thanks another, Diana. Kindest Regards. - lighthaul (26-04-2022)

Response: No response yet