Further information: We are a courier company specialized in transportation of furniture, eBay purchases, shop returns. Antiques, Pallets and cars
When money is tight, (or you are trying to increase your savings) and you still need to transport your goods -here we come offering ECONOMY SERVICE. Please note that the service might take up to 10 days, depends on the collection/delivery area and includes “ONE MEN IN A VAN SERVICE “only (additional assistance for loading/unloading is required at both ends if there's heavy/bulky items). However, as we value our customer a lot, we do our best to deliver within 7 days
We can also offer EXPRESS DELIVERY (within 3 business days)- please check our availability before you accept the quote
If you are unavailable for collection/ delivery during business days, we could also arrange a slot over the weekend. Our friendly customer support team will take into consideration all your request and will respond ASAP
We show special care to all items we transport, but we strongly recommend your items to be wrapped/packed prior to collection. We can also offer you BUBBLE WRAP PACKING SERVICE (additional charges apply)
We also offer:
DIGITAL CONSIGMENT NOTES and PROOF OF COLLECION/DELIVERY
ONLINE MONITORING STAUS OF YOUR ORDER TROUGH OUR ONLINE DATA BASE
LIVE TRACKING OF YOUR DRIVER ON THE DAY
AUTOMATED EMAIL/TEXT NOTIFICATIONS
With the current CORONA VIRUS situation, we are pleased to report that our level of customer service remains unchanged.
We are handling all our customer queries in the same efficient and friendly manner.
WE DO NOT JUST PROVIDE SERVICE-WE MAKE IT HASSLE FREE
THANK YOU FOR CHOOSING OUR SERVICES

Question: Hi. Have you got availability on Thurs Friday this week? - (12-07-2021)

Response: We actually can collect the items on Thursday , but the delivery will take place next week around Wednesday. Feel free to accept our quote if all from the above suits you. Kind Regards - (13-07-2021)

Question: Is Thursday morning OK or i can be available all day Friday? Either works. If needs to be delivered by 1 August so next Weds for delivery is fine.

Kelly - (13-07-2021)

Response: Collection can take place Thursday around noontime or a bit later. However as the route is still in progress, we cannot provide estimate ETA frame, but we will contact as usual both ends/collection and delivery a day before the service to confirm the time frame and we also text half an hour before arrival too.
We can pick up from alternative address nearby or neighbor too - (13-07-2021)

Question: Thank you. I will try to be home - (13-07-2021)

Response: Thanks. We will contact you tomorrow morning to confirm the time frame for collection. Kind Regards - (13-07-2021)

Question: Unsure how to update address in full. It is to be delivered to

Uk flooring direct
Unit H1
Pilgrims Walk
Prologis Park
Coventry
Cv64qg - (14-07-2021)

Response: Thanks - (14-07-2021)

Question: Noone contacted me today to arrange collection for Thursday. Can you advise a time please - (14-07-2021)

Response: We have send you email, which might be in the junk mailbox.. The collection will take place today between 16:00 pm and 19 :00 pm. Kind Regards - (15-07-2021)

Question: Thanks. Definitely not come through but I await collection this afternoon. - (15-07-2021)

Response: Thanks . We appreciate your responses. It might be an error in our notification system. - (15-07-2021)

Question: In the absence of any email, i am a little.concerned that I am waiting in all day and it still hasn't arrived nor had a text for the 30 mins before. Can you confirm that this will be collected in the next 90 mins as I am a little hesitant at the moment despite paying the original £20 for this service - (15-07-2021)

Response: We had to wait the customer on the previous job to get cash from the nearest cashpoint and that closed 20 minutes mote . We are on our way to you - (15-07-2021)

Question: Perfect. Can we pay on card though? I presumed we can - (15-07-2021)

Response: No reply yet

Question: I am only comfortable paying via card or PayPal - (15-07-2021)

Response: Thanks for asking. Payment can be done via bank transfer once item is collected or cash on delivery - (15-07-2021)

Question: Great. We will pay via bank transfer - (15-07-2021)

Response: Thanks - (15-07-2021)

Question: Thanks for the pickup. Please send the tracking details to [email protected]

Kind regards

Kelly - (15-07-2021)

Response: You simply need to visit our website and login with your email and booking number and you can check the status of your items.Our website and all info you can find in our conformation email for complete collection we already have been sent to you. - (15-07-2021)

Question: Please can I have the tracking details - (15-07-2021)

Response: Provide info to other message - (15-07-2021)

Question: Thank you but I didnt receive an email confirmation as explained earlier
- (15-07-2021)

Response: No reply yet

Question: Please can you send again the email confirmation and the website with my order number. - (15-07-2021)

Response: No reply yet

Question: Hi

I have not received any email at any point. Please can this be sent today with the website details to track as I have.zero info despite continually asking for it. It has not gone into junk - (16-07-2021)

Response: Let us resend the email another time - (16-07-2021)

Question: Still no email. Please send yo [email protected] and [email protected]

If I don't receive today, I may have to report this as yoy have the goods but have not.comminucated as you promise and I am.worried my goods will not arrive next week. - (16-07-2021)

Response: There might be a problem with our automated email. However we will send copy of our one - (16-07-2021)

Question: When please? - (16-07-2021)

Response: Dear Customer, we have already sent 3 times emails to [email protected] with proof of collection. All you need to do is to check your inbox or spam folder We responded to all your messages and we always communicate with our customers - (16-07-2021)

Question: It has not come through as I keep saying. Nor to junk or spam. Can you try the other email address I wrote below as an alternative as I am trying to resolve this. - (16-07-2021)

Response: We have sent 3 emails already from our system. Please check your spam box in the inbox mail. Regards - (16-07-2021)

Question: And I have told you that none have come through. So I have not got any photo or confirmation as it stands - (16-07-2021)

Response: Dear Customer Please Provide alternative email address and we will resend conformation. All our customers recieve their emails unless you spam block our emails. Looking forward to hear from you soon - (17-07-2021)

Question: Hi.

I don't.block spam and provided an alternative too. If you could send to [email protected] thay would.be great. Can you let me know Once you have done this

Thank you - (17-07-2021)

Response: Thanks. We will send it now - (17-07-2021)