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Please see our General T&C below:

1. Our bid is based on the inventory items listed by you. Extra unlisted items, will incur an extra charge. Please notify us of any unlisted items, before accepting the bid to avoid unexpected charges. If your listing contains a miscalculated number of items, we fairly count this as 5-8 boxes or bags, 2-3 suitcases or similar. Additional items will be charged extra.

2. Waiting time at pick-up/drop-off, if the person is not there, despite prior arrangement, for more than 5-10 minutes, will incur charge of £0.50 per minute.

3. All our quotes are for a single driver. For fairly heavy or bulky items, or when stairs are involved, help must be provided for our driver at both ends.

4. This is building-to-building service, whoever all our quotes are include free complimentary help for pick-up/drop-off from/to ground or 1st floor. If any other floors are involved, this must be specified prior to bid acceptance, as it may affect our price.

5. If your listing is placed as flexible collection/delivery this means what it says. If you require a set time/day or if you have time restrictions when it can be collected/delivered, this must be mentioned prior to accepting our bid. This is also related to pick-up's / drop-off's from/to business premises. Our delivery hours are 8am-8pm. For "Flexible" advertised jobs, we will give 3-4 hours time window a day in advance for pick up and drop off. This is so you don't have to wait in all day. The time slots are estimates and not guaranteed.

6. You can cancel your job free of charge up to at least 24 hours in advance before scheduled day&time and receive full refund. After that the £20 cancellation fee will be deducted from paid amount. If job cancelled upon arrival our van to collection point (job not required, item cannot be collected, item not ready for transportation, help not provided) then no refund will be issued.

7. Collected, but undelivered items because of customer's fault, will be charged storage fee £10 per day till will be delivered.

8. This service is prepaid. After you accept our bid and pay small deposit, you will be provided with info to complete the balance payment. It can be done via bank transfer (free), or PayPal (fee apply).

By accepting our quote you agree to our Ts&Cs.

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