Further information: Hello, I've got a low loader luton van (27 cm) 7 cm bigger than a standard luton van, well equipped van: furniture moving wheels, trolley, plenty of removal blankets to protect the furniture, FRAGILE stuff and straps to assure everything.
Tools on board, corner weels, sack barrow, dolly wheels.
Goods in transit insurance up to 10.000£.
We provide 2 or 3 persons if required.
Also, we can provide a 2nd or 3rd luton van if required.
This quote is for 1 person (the driver).

The qoute includes the ferry tickets return, plus road tax/tool (where required).

If you have any questions, please ask.

Regards, Michael

Question: Good morning

Thank you for your response. Will this be a fixed price. Also i will not be able to help move things so will also need another worker.

Thanks - (30-05-2020)

Response: Hello, is fixed price, the quote is accordingly with your list description and distance.
For the second person it will be £60 extra.
If you have any questions, please ask.

Regards, Michael - (30-05-2020)

Question: That’s brilliant may I ask would it be possible to do a WhatsApp face call so I can show you the contents of the property to make sure I have this right?

Thank you - (30-05-2020)

Response: Hello, unfortunately I can't provide any contact details before accepting the quote, because it's against the website rules, otherwise they can block my account.
Accordingly with your list description, will fit everything in the van, so don't need to worry about that.
Thank you

Regards, Michael - (30-05-2020)

Question: Ok not a problem just one more question if that’s ok? Are you able to disconnect and reconnect electric cookers?

Thanks - (31-05-2020)

Response: Hello, yes sure I can do this, no problem.
Thank you.

Regards, Michael - (31-05-2020)

Question: Fantastic so with extra man will be 470? Will the disconnecting and reconnecting cost extra?

Thanks - (31-05-2020)

Response: Hello,
Yes, that's right.,470 in total everything included.
Everything will be placed in the rooms of your choice.
Thank you. - (31-05-2020)

Question: That’s fantastic. Unfortunately I have missed out a few items after looking again at the items listed I didn’t list TVs for the bedrooms as it didn’t ask and the 2 piece rattan corner sofa from the garden. Also there is 2 other smaLl shelving units I didn’t add. I will have to delete this listing and re do it. Please keep a look out for the new one.

Thank you - (31-05-2020)

Response: Ok, that's fine with me.
Will be enough space in the van for this stuff as well.
Thank you - (31-05-2020)

Question: That’s fantastic. I get paid on Friday and will book this with you. Again thank you so much for your help and answering my questions - (31-05-2020)

Response: No problem at all, you very welcome.
If you have any more questions, please ask.

Regards, Michael - (31-05-2020)

Question: Thank you so much - (02-06-2020)

Response: No reply yet

Question: Good afternoon Michael

I am so sorry for the delay in my response. I’m hoping to still go for the 6th July but this may be delayed a week or maybe two. This can’t be confirmed yet. If I book this today will you be able to be flexible with the moving date at all?

Thanks
Laura - (08-06-2020)

Response: Hi Laura,

No worries, I can book you for the 6th July, and if you'll need to change the date we can arrange that together, as I'm flexible. I will just need few days notice to organise that.

Thank you. - (08-06-2020)

Question: Brilliant I’m going to book this now. Again thank you so much - (08-06-2020)

Response: That's great. Thank you. - (08-06-2020)

Question: Good morning

May I ask how I pay the remainder of the removals.

Thanks - (09-06-2020)

Response: Good morning,

The rest of the money, you can pay in cash or bank transfer. It's up to you, how it's more convenient for you.

Regards, Michael - (09-06-2020)

Question: Hi

Ok great thank you. Does this need to be paid a certain time before the move or can this be paid on the day?

Thanks - (09-06-2020)

Response: No reply yet

Question: Hi

Ok great thank you. Does this need to be paid a certain time before the move or can this be paid on the day?

Thanks - (09-06-2020)

Response: Hello,

You can pay after the job is done.
Thank you - (09-06-2020)

Question: Fantastic thank you. I will keep in contact with you and let you know as soon as I do if the date needs to change. Again thank you for your quick replies to my questions

- (09-06-2020)

Response: No worries. Thank you! - (09-06-2020)

Question: Good afternoon

Unfortunately it doesn’t look like things will go ahead on Monday 6th July. Because of the uncertainty can we please change the date to Monday 20th July?

Thanks - (16-06-2020)

Response: Hello Laura,

Good afternoon.
No worries about the date, sure I can re-book you. But the problem is, as on 20th of July I'm already booked. Is Tuesday 21st of July good for you?
Thank you

Regards, Michael - (16-06-2020)

Question: Hi

Unfortunately the move will have to take place on a Monday. Are you free Monday 27th July?

Thanks - (16-06-2020)

Response: Hello,

Ok, let's leave it then for the 20th of July.
I'll sorted out with the other job because it's for someone I know.

Thank you - (16-06-2020)

Question: Are you sure? Thank you so much - (16-06-2020)

Response: Yes, definitely sure.
You're very welcome.

Regards, Michael - (16-06-2020)

Question: Good afternoon,

Unfortunately it looks like the paperwork for the move will not be sorted in time for me to move on July 20th so I’m going to have to change this for a different date. As it stands I don’t even want to suggest another date till I speak again with someone on Monday when I should have more information. I am so sorry to have to change this again especially when I know you moved things about for this date.

Thanks
Laura - (08-07-2020)

Response: Hello Laura,

That's fine, I hope you'll manage to sort that out.
Please let me know as soon as you can.

Thank you,
Kind regards, Michael. - (08-07-2020)

Question: Hi Michael

Thank you for being so understanding! As soon as I have this I will contact you

Thanks
Laura - (09-07-2020)

Response: Hello,
That's alright.

Thank you,
Kind regards, Michael. - (09-07-2020)

Question: Good afternoon

Sorry for not contacting you sooner but unfortunately the house move has fell threw. This is very disappointing and will mean I no longer need your services

Thank you
Laura - (31-07-2020)

Response: Hello Laura,

I'm sorry to hear that. Thank you for letting me know.
All the best,
Kind regards, Michael. - (31-07-2020)

Question: Good evening Micheal

I didn’t cancel this job and left it open as after speaking with you I got the news that the move may well still go ahead. I am sorry for all this confusion it has been an absolute nightmare. I’m hoping I will have a move date soon but will contact you when I know.

Thanks
Laura - (19-08-2020)

Response: Hello Laura,

That's fine. Just let me know when you'll find out the date. But for the second person the price has changed, it will be £100 instead of 60.

Thank you,
Kind regards, Michael. - (19-08-2020)

Question: Hi
Thanks for the response. Ok that is fine and thank you for your understanding

Thank you - (20-08-2020)

Response: No reply yet

Question: Good evening Michael. I hope you are well. So it seems that things with our move are finally able to progress. I’m sorting out paperwork Monday and will hopefully be able to come back to you with a date friday. Can I just confirm with you the total price please? As when I accepted the quote at 410 and paid deposit we hadn’t included a second person. Thank you - (01-10-2020)

Response: Hello Laura,

Unfortunately, I am not available for any work till the 3rd November.
As for the price it will be 410 and 100 for the second person.

Thank you,
Kind regards, Michael. - (01-10-2020)

Question: Hi

That’s absolutely fine The move will be between the middle of November and the end. Ok great thank you - (03-10-2020)

Response: Hello,

That's ok, just keep me updated.

Thank you. - (03-10-2020)

Question: Good morning

Unfortunately everything has been placed on hold again. The move date that has been pencilled in is for Monday 4th January. I will confirm this date with you but this seems to be the date unless we encounter another lock down. I do apologise for so many chances and thank you for your patience.

Thanks
Laura - (10-11-2020)

Response: Hello,

Thanks for letting me know.

Kind regards, Michael. - (10-11-2020)

Question: Good morning Michael,

Finally have some news. Will you be available either Monday 28th December or Monday 4th january?

Thanks
Laura - (15-11-2020)

Response: Hello,
Either of these days are OK for me.

Thank you. - (15-11-2020)

Question: Hi

Ok great. Looks like it will be Monday 28th December.

Thanks - (16-11-2020)

Response: Hello Laura,

That's fine with me.
So, I'll book you in for 28th December.
What time, would you like us to be there?
7/8 in the morning? Or later?
Thanks, Flavius - (16-11-2020)

Question: Hi

Thank you and 8am please

Thanks laura - (16-11-2020)

Response: No reply yet

Question: Good afternoon,

I have just found out that Monday 28th december is a bank holiday this year. It looks like I won’t be able to collect the keys that day because of this so again this has thrown the move of track. It will now have to be another date. I’m trying to arrange this and will come back to you. I do apologise for the change again.

Kind regards
Laura - (01-12-2020)

Response: Hello Laura,

That's ok, no worries.
But you can try to take the keys a few days before, of course if the agency is ok with that.
Otherwise, please let me know when you'll get the new date.

Regards, Michael - (01-12-2020)

Question: Hi Michael

I have tried to arrange this with them but because it’s Christmas a few days before and everything is done via appointment they apparently can’t fit me in. I will come back to you as soon as I have some news with this.

Thank you - (07-12-2020)

Response: OK, no worries.

Kind regards Michael. - (07-12-2020)

Question: Good afternoon Michael

I hope you had a wonderful Christmas and new year. I have been given a proposed date for the move which would hopefully be Monday 15th February. Are you available for this date? Also can I confirm what the total will be for the move?

Kind regards
Laura

- (15-01-2021)

Response: Hello Laura,

Happy New Year!
At the moment I'm available on the 15th February so I can book that date for you, but please let me know as soon as you can whether that's the exact date.
As for the price, the outstanding balance to be paid in two parts (a deposit a week before your move and the rest on the day of your move), for 2 persons, it will be 480.

Kind regards, Michael.
Please let me know if that's ok for you. - (15-01-2021)

Question: Ok great thank you. Yes of course I will confirm this with you ASAP. Ok that’s great. I paid 79 when I booked the job back in June so will take this of the 480. A week before will pay another 200 then 200 on the day is this right?

Thanks - (18-01-2021)

Response: Hello Laura,

No, I'm sorry for the confusion, it will be 480 to pay for 2 persons (240 and 240) as the 79 you've paid it was the fee for the website.
I appreciate it's more then 8 months ago when you first booked, but since that time quite a lot have changed, even since November when you have booked for December things have changed. And I'm sorry about this but this is the situation at the moment.
Please let me know if that still works for you.

Thank you,
Kind regards, Michael. - (18-01-2021)

Question: Hi

The original quote was 410 which I accepted you explained will be 50 extra for another person that’s fine. The receipt I have from this company after paying 79 stated I had 330 left to pay to yourself which I would arrange with you. Clearly states this is a deposit and this is off the balance of 410 which you quoted. Now adding 50 onto this 330 would actually take it to 380 in total but am happy to pay another 400. I have the confirmation emails and invoice confirming all I have said and am happy to send these over.

Thanks - (18-01-2021)

Response: Hello Laura,

I've double checked all the messages, and I haven't sent you any invoices yet, you probably have an invoice for the deposit (website fee, goes to the website) only. I'll skip the rest of the messages throught these 8 months, except from the 19th August when we have agreed, that for the second person it will be 100 instead of 60 (as initially asked).
So as checked, the amount of 410 (79 paid already) which makes 330 to pay towards my company and 100 for the second person, so in total, it will be 430 to pay. Would this be better for you?

Thanks.
- (18-01-2021)

Question: Hi Michael

I received this from delivery quote compare. Yes 430 is fine thank you - (20-01-2021)

Response: Hello,

That's great, so shall I book you for the 15th February?

Thank you. - (20-01-2021)

Question: Hi Michael

This date has just been completely confirmed so yes please.

Thank you
Laura - (21-01-2021)

Response: That's alright, all booked for the 15th February.

Kind regards, Michael. - (21-01-2021)

Question: Fantastic thank you. Is 8am ok with you?

Thanks - (24-01-2021)

Response: Hi,
Yes, that's alright, all set.
Thank you. - (24-01-2021)

Question: Brilliant thank you - (26-01-2021)

Response: Hello Laura,

I have sent you an email, could you please check it.

Thank you. - (09-02-2021)