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Listing summary

Triple Wardrobe

Job ref: 623225 Date listed: 10-02-2018
Bids: 2 (0 active) Lowest bid: £120.00

Route

Collect from:

Macclesfield Cheshire SK17 9LD United Kingdom

Deliver to:

Wells Somerset BA5 2UY United Kingdom

Distance:

Approx. 177 miles

Collection:

Fixed date
17-02-2018

Delivery:

Economy (7-10 days)

Listing description

People required: 2 People
Quantity: 1
Dimensions: 1.30 x 0.65 x 2.00 m
Bids
Bid Amount Submitted Expires
tesla_couriers (1430) £120.00 11-02-2018 Accepted
tesla_couriers (1430) £126.00 10-02-2018 Replaced
Show closed bids

Questions

Question: Hi, when do you want the collection/delivery? Thanks Mike - tesla_couriers (10-02-2018)
Response: Hi Mike, the seller has requested a two man courier team, although the wardrobe will be dismantled it is still very heavy. Is this included in your quote? Thanks
--------------------------------
To add to my previous message, the seller can be flexible about a collection date next week but I would need it delivered between 16th and 18th next week.
Question: Hi,
Yes, our quote is for a 2 man team and we can collect on Tuesday or Thursdya 15th and deliver on Saturday 17th. Please advise ASAP if it works for you.
Thanks
Mike - tesla_couriers (11-02-2018)
Response: Collection Thursday would be OK. I have other quotes around £125, if you could go to £116 I will accept.
Question: 120 all in is our best quote.
Our manager will liaise with both ends a day before to confirm the 3 hours window that works for all parts. If it suits you, go ahead and accept us. Thanks
Mike - tesla_couriers (11-02-2018)
Response: Hi I have accepted your quote, however there was an error that could not be edited with the pick up address. When I created the listing I entered the postcode and it auto filled Macclesfield, Cheshire as the Town and County. However it is actually Buxton, Derbyshire which a town 11 miles away, however the mistake cannot be edited. I have done my best to explain this in the "Additional Info" box and provided the complete correct address there. Sorry for the error, please let me know if this effects the quote. Thank you
Question: Thank you for accepting us and providing the correct collection address. We have updated ou database system with new details. Please advise the seller's name and contact phone number so we can liaise with him and arrange the pick up.
Regards
Mike - tesla_couriers (11-02-2018)
Response: Here are the sellers contact details to arrange the pickup on Thursday 15th. I have confirmed the date and said you would call to provide a 3 hour window.

Katy Davies 07929636573

Thank you.
George
Question: Hello, thank you! Feel free to contact us with any questions you may have. Regards, Mike - tesla_couriers (12-02-2018)
Response: Hello,

Unfortunately the delivery my triple wardrobe arrived incomplete and there were many parts missing such as the three draws that go into the base unit and the wardrobe doors. I was forced to decline the delivery, and spoke with one of your representatives on the phone, she explained they may have left parts behind in the warehouse and the order would be put together and redelivered.

I am very disappointed parts are missing, and would like to know what will be done to resolve this and when I can expect the wardrobe to be delivered in full.

Thank you.

Regards,
George Saunders
Question: Hi George ,
I'm sorry for this confusion situation.
Our manager will double check on Monday in the warehouse and will put it on the route for next week. Once it is scheduled we will let you know the time slot of arrival.
Your understanding and cooperation in resoolving this matter are greatly appreciated.
Regards
Mike - tesla_couriers (17-02-2018)
Response: No response yet
Question: Hi George ,
I'm sorry for this confusion situation.
Our manager will double check on Monday in the warehouse and will put it on the route for next week. Once it is scheduled we will let you know the time slot of arrival.
Your understanding and cooperation in resoolving this matter are greatly appreciated.
Regards
Mike - tesla_couriers (17-02-2018)
Response: Thank you for the reassuring reply, hopefully the remaining parts can be found redelivered together with the declined delivery parts. I will wait for updates from you next week.

Regards,
George
Question: George,
We will do our best to make you happy with this order.
Have a great weekend!
Regards
Mike - tesla_couriers (17-02-2018)
Response: Hi Mike,

The seller has been in touch today to say that they have the rest of the parts at their house, and didn't leave them with the rest of the wardrobe for your company to collect. Unbelievably they didn't think to tell me this beforehand, even though the wardrobe was picked up on Wednesday.

My apologies for the huge confusion. We will now need to arrange for the parts you have to be delivered again to me, please do let me know about any extra charges for the mistake.

I will be in to collect on Friday 23th, Saturday 24th, Sunday 25th and Monday 26th if any of those days suit. However we may be able to arrange another day is you are delivery anywhere close by in the coming weeks.

I am very sorry for the mix up. thank you for your excellent communication and help getting this resolved.

Regards,
George

Question: Hello, thank you for letting us know. I`m going to check with our manager and get back to ASAP to provide our avilability. Regards, Mike - tesla_couriers (18-02-2018)
Response: No response yet
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