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Further information: Ground to ground floor move, 2 men team. collection on Wednesday, shall I book you in? Aaron
- Question:
collection has to be at a weekend it is a collection from a first floor hence the need for 2 men (SELLER CAN HELP AS WELL) but delivery which can be anyday after 31 Jan needs only 1 man and is ground floor delivery. it is a sideboard minus legs 45 x 180 x 55
- (22-01-2018)
- Response:
Hi, how many flights of stairs at pick-up please? Will a 180cm long sideboard fit fine through the stairs? - (22-01-2018)
- Question:
I understand it is one floor. The furniture was never flat pack it is a fully made up cabinet so arrived in one piece the same way as it will leave
hope that helps - (22-01-2018)
- Response:
When is the latest you need ti collected and delivered please? - (22-01-2018)
- Question:
Must be collected at a weekend. I can accept delivery anyday after 31st Jan - (22-01-2018)
- Response:
Ok, Saturday this week pick-up. If 2 men team is required from our end, and 1st floor pick-up, that will be 15ponds extra to the quote. Please confirm, looking to book you in. Thanks, Aaron - (22-01-2018)
- Question:
will that be morning Saturday 27th Jan? and when will you deliver to me in Camberwell London bearing in mind I'm not around until 31st Jan - I'm flexible after that date - (22-01-2018)
- Response:
We are not local and cannot do a morning pick-up in Oldham, collection will be in the afternoon/late afternoon. Our Saturday's route will be ready on Friday and we will contact the collection party as soon as it is ready and will confirm the ETA. Plus, will send about 1 hour notice before our arrival. Delivery will do as soon as you are back, prior agreed with you. - (22-01-2018)
- Question:
also I will be available to take delivery Sunday 28th am if that is any help - (22-01-2018)
- Response:
Sunday the 28th delivery will be good with us! Actually that was what I was going to offer however you said you are not available till the 31st and I backed up lol - (22-01-2018)
- Question:
for some reason I cannot reply to your emails sent yesterday, I have copied them blow and with a reply to each:
We are not local and cannot do a morning pick-up in Oldham, collection will be in the afternoon/late afternoon. Our Saturday's route will be ready on Friday and we will contact the collection party as soon as it is ready and will confirm the ETA. Plus, will send about 1 hour notice before our arrival. Delivery will do as soon as you are back, prior agreed with you.
I have sent a message to the seller asking him to confirm asap whether a pick up afternoon / late afternoon is ok, and confirmed that you will confirm the time on Friday.
Sunday the 28th delivery will be good with us! Actually that was what I was going to offer however you said you are not available till the 31st and I backed up lol
That will be fine but I have to leave at 2pm latest as I have to travel a long way to a funeral. - (23-01-2018)
- Response:
No reply yet
- Question:
To:arrowsSubject:timber sideboard - NO LEGS (Ref: 612959)Message:for some reason I cannot reply to your emails sent yesterday, I have copied them blow and with a reply to each:
We are not local and cannot do a morning pick-up in Oldham, collection will be in the afternoon/late afternoon. Our Saturday's route will be ready on Friday and we will contact the collection party as soon as it is ready and will confirm the ETA. Plus, will send about 1 hour notice before our arrival. Delivery will do as soon as you are back, prior agreed with you.
I have sent a message to the seller asking him to confirm asap whether a pick up afternoon / late afternoon is ok, and confirmed that you will confirm the time on Friday.
Sunday the 28th delivery will be good with us! Actually that was what I was going to offer however you said you are not available till the 31st and I backed up lol
That will be fine but I have to leave at 2pm latest as I have to travel a long way to a funeral.
I AM STILL WAITING ON A REPLY FROM THE SELLER I DO NOT THINK HE HAS EMAIL ACCESS DURING THE DAY. I WILL RESPOND THIS EVENING - (23-01-2018)
- Response:
I cannot confirm Sunday delivery before 2pm, if that will not be possible we will deliver starting with 1st of February when you are back, ok? - (23-01-2018)
- Question:
I Can confirm that the collection can take place in Oldham on Saturday. Regarding delivery to me there are 2 options if you are unable to deliver before 2pm on Sunday. You can deliver on 1st Freb or thereafter, or you can deliver after 2pm on the Sunday as my wife will be in but you would then need 2 men that afternoon as she has a bad back, its your shout. Either way I wish to confirm that I want to go ahead with the collection and delivery. Can you advise next steps please. Thank you. Tim - (23-01-2018)
- Response:
No reply yet
- Question:
re reading my last reply - to clarify: A pick up in Oldham Saturday afternoon/afternoon late has been confirmed as ok by the seller - (23-01-2018)
- Response:
Will you need 2 men team at pick-up too or 1 driver will be enough? I have got the Saturday's route ready and we will have one driver on route on that day. 2 men team will be on route on Wednesday 31st. As per my previous message to you, 2 men team will be 15ponds extra. As about the delivery, we will contact you directly and agree upon the most suitable day and timeslot for both of us. - (24-01-2018)
- Question:
If you recall the whole of this quote and conversation has been based on a two man team for pick up on Saturday and there is no requirement for a two man team for delivery unless you want to deliver on Saturday afternoon. I have gone to considerable lengths to get the seller to rearrange his Saturday to accommodate this. I cannot understand why you are now proposing a solution which will not work. Please ensure as agreed there are two men on Saturday - (24-01-2018)
- Response:
Not doable for Saturday then. All the orders that we have already booked in for this Saturday, they all require only 1 driver. - (24-01-2018)
- Question:
Sorry for typo last message should have said tow men for delivery only if you want to deliver on Sunday afternoon, not Saturday - (24-01-2018)
- Response:
No reply yet
- Question:
This is extremely disappointing I made it very clear at all times we needed two drivers you have wasted your time , my time and the sellers time - (24-01-2018)
- Response:
Our availability changes almost every hour. The order has not been booked in and in the meantime we have got other orders booked in. All they require just 1 driver and we cannot send the second man for one order only. - (24-01-2018)
- Question:
The order wasn't booked becauseI couldn't book it in until you confirmed. I sent an email last night stating I was ready to book and asked for the next steps. It looks to me that you didn't read the emails. I haven't contacted the seller yet, would you be able to pick up the next saturday 2 man? Alternatively if the seller were able to arrange to get someone to help move the sideboard, would you still be able to pick up this saturday? I won't have a rely until late tonight as the seller doesn't have access to email at work - (24-01-2018)
- Response:
If help with loading can be provided then yes, this Saturday will be good. If no help on this Saturday, then alternatively can collect on next Thursday with 2 men team. Providing the seller with 4 hours ETA a day before collecting, plus 1 hour notice, will that be ok with him for Thursday pick-up with 2 men team? Either on this Saturday with 1 driver only or on Thursday next week with 2 men team. - (24-01-2018)
- Question:
i don't think next Thursday is a goer as the seller works. I will ask about help for this saturday. I dont expect I will get a response until later tonight, will that be a problem? - (24-01-2018)
- Response:
That will be ok. By the way, do ask about Thursday, what's the earliest time he can be home for us to collect the sideboard? We might work around his schedule and collect it when he is back. - (24-01-2018)
- Question:
ok noted will do - (24-01-2018)
- Response:
No reply yet
- Question:
Hurrah. The seller has confirmed he can accommodate a one man collection this Saturday. I will pay a deposit on this basis - (24-01-2018)
- Response:
Tim, need Simon's phone number please. Aaron - (24-01-2018)
- Question:
noted. Will arrange - (24-01-2018)
- Response:
No reply yet
- Question:
07723011755 is Simon's number. Can you confirm when you anticipate delivery to Camberwell? Only a one man van needed, any day after 1st Feb, although Saturday 3rd would be a bit limited for us. - (24-01-2018)
- Response:
Will let you know, that will be either on Friday or Saturday the latest, you will have it by the 3rd of February. Thanks. - (24-01-2018)
- Question:
Aaron
I may need to sit on an interview panel next Friday. I will know by end of tomorrow. It is 10mins from my home so I will have some flexibility but it does depend on how may candidates there are (but it won't be all day). I will confirm once I know. - (24-01-2018)
- Response:
Here is our office number, 01213142792, I might not always be online, ok? In case of any changes or updates, please give us a call. Thanks. - (24-01-2018)
- Question:
ok noted - (25-01-2018)
- Response:
No reply yet
- Question:
just confirming our telephone conversation this morning. You will deliver next Sunday February 4th - we will be at home all day so anytime will suit
Kind regards
Tim - (28-01-2018)
- Response:
Hi Tim, yes that’s right. - (28-01-2018)
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