Established in 2007, we have teamed up with one of the UK's largest courier brokers to provide a trusted low-cost UK and International parcel delivery service using premium couriers such as DHL, Parcel Force and TNT. With their many years of experience and proven track records you can have peace of mind that your packages are in safe hands.
Our fantastic fully automated courier system allows you to book collections and deliveries from your computer 24hrs a day 7 days a week 356 days per year for both business and residential addresses and pay for it on-line, all using our easy to use website.
We have sourced the best value services for each weight of package and country being shipped to ensure that you get the best deal each and every time. Also, our services are fully online trackable and come with free £50 worth of loss or damage cover (see terms &amp; conditions) additional insurance can be purchased with your booking to the value of £1000.00.
Once your order is completed and paid for using the information you have entered into the booking system you will be provided a unique booking reference, this is to be used in all correspondence. From the moment your parcel is collected you are able to track its progress every step of the way using your unique Tracking Number via our "Track &amp; Trace" section.
Our customer services team can be contacted directly via email, all queries usually being answered within minutes and at the utmost within 6 hours of us receiving your email. We are online during the day for "live chat" should you have any urgent queries.
Recent Feedback for parcelcourier
|ELECTRIC KILN FURNACE FOR POTTERY OR HEAT TREATMENT 3 PHASE EXCELLENT CONDI||newberry||Excellent service|
|Small diesel engine & accessories on pallet||mshommel||Great service delivered on time as planned.|
|car wheels with fitted tyres x4||honda05||very happy with service and very good prices . First class|
|pallet removal in UK and delivery in France||kapikian||I hesitated at first because of the low price and some of the negative feedback from other customers. Communication was fine at first, could have been better later on, especially during the week leading up to the collection, but everything went very smoothly. Collection and delivery both on time. Satisfied customer.|
Response:thank you, glad to be of service. regards rhondda
|Large Inflatable track NO quads TRACK ONLY||trev.wood||Perfect excellent communication, no problems. Would use again. A*|
Response:thank you, happy to be of service :-) regards rhondda
|collect washing machine from bournemouth deliver to tamworth staffs||rayjones||Fantastic service you where there when you said you would, a value for money service|
|VILLAGER A 14KW FLAT TOP WOODBURNER||stevejales||Good communication, man who delivered was fantastic, but only slight issue was from the man who I bought the stove from...he said the driver was rude to him and turned up with only 15 minutes notice. But overall, I was happy my end!|
|Cybex Upright Exercise Bike||gymlad76||Having read some of the reviews was unsure if i wanted to use the company but i decided to give them the benefit of the doubt. There was constant email contact from the company, very quick to reply to any questions i had. very easy process and they were always helpful. Only downside, my item was supposed to be delivered on the friday and it didnt arrive until monday, with no contact on friday to say it wasn't coming, was concerned at the time but wasn't a major prob when it arrived on monday.
Would probably use again.|
Response:thank you, delay was down to the driver and thank you for confirming support was on hand throughout - seems some people are quick to complain without looking at who actually is at fault and who doesn't check email correspondence.
|Four 17" Alloy Wheels (not packed)||lee_paul||Great service. Brilliant communication.
Very happy. Thank you.|
Response:thank you, great customer - in when the driver collected - recipient in for delivery and in constant contact with customer along the way, great customer glad to be of service
|collection of bike||emmajaved||Great communication. Would use again.|
|Ergonomic Office Chairs in Red or Grey||eddietee||Good communication and got the items to us when they said they would.|
|ford focus mk1 front bumper after market||greenie07||Great service. Would defo recommend to others . spot on , very fast collection and delivery.A++++++++++++++|
|4x19" alloys wheels||pete535||Fantastic service, by regularly checking your email's and keeping in contact I had zero trouble..!! Would recommend and use again! Many thanks Rhondda|
Response:Thanks Pete535, glad to be of service for you. Regards Rhondda
|1 x box of Flat Pack Garden Furniture||anthwoods||Professional, and simple to use.|
Response:Thank you, now a great regular customer.
|phil and teds double buggy pram||chrisandginny||Good communication, picked up one day and delivered the next morning. Good service and reasonable costs. Thankyou! |
Response:Thank you, glad to be of service
|Land Rover Series 2, 2a & 3 Galvanized Bumper||lankester||Fast responce to email enquiries but not accessable by telephone. Collection and delivery smooth enough.|
|Rug||jarrodmollison||Excellent transaction, collected on time and delivered very quickly. I would have no hesitation in recommending this company. Thank you very much.|
|Antec Fusion Remote MediaCentre PC||sl25co||First class service with superb communication from the courier, would recommend!|
|Oak Beam||oakbeamuk||Great job thanks|
|CHESTERFIELD ARMCHAIR||kathynolan||CHAIR RECV SAFE AND SOUND. EXCELLENT SERVICE FROM DRIVER. MANY THANKS|
|Mamas and Papas 2 in 1 Pushchair/ Pram||macker||very good price but not very good with comunication|
Response:We replied within minutes during office hours, we do not open office weekends.
|bike engine||keithrouse||complete and utter rubbish took my money and I have not heard from them despite numerous e mails.
bordering on fraud trying to get my money back|
Response:I have advised in email yesterday that driver tried to collect but no answer at door, I also said let me know when you want to rearrange collection for!! utter lies that I've not contacted you, it's clear in message history on here that I replied to you!!! either send me a new date for collection or we can refund as EXPLAINED IN EMAIL TO YOU! check your messages inbox on here all explained!!!
|Mitsubishi l200 luggage rack||keophaithool||Attempted once without contacting the receipient, said they would pick up again but never did and have not replied any email messages left.
Would not recommend :(|
Response:tried numerous times to collect, goods not packaged and ready - fuel and driver costs incurred for many failed collections.
|Collect mulcher/chipper from PL9 0EQ and deliver to LE9 6NU||davy-kelly||Paid deposit and received an initial response but have heard nothing from them since?|
|singer sewing machine tables||jasonafrench||Delivered wrong date and refused to respond to repeated emails asking them to change.|
|Alfa/Fiat Alloy wheels 18"||beny88||Very Very poor contact, no one answers the phone ( Ever) and a response via e-mail takes a minimum of 24hrs if your lucky, failed to pick up twice and couldn't re arrange pick up for 48hrs. Poor customer service, poor quality of service, poor everything, i would not recomend this courier to any one ever, very dissapointed and very frustrated when they weren't contactable and didnt pick up my package, there was no reason given as to why the driver failed to pick up and no explination as to why even when asked. very bad service.|
Response:driver has been 3 times but goods left in garden and cannot be located by driver.
|Pintail Gun Surfboard||humphoe89||Package arrived damaged. told me to claim through city link when it has nothing to do with city link as i booked it through them. They do not have a phone number to call as the one given they do not use. They only reply to your emails when its all fine as soon as something is wrong they fail to reply. im going to trading standards as they have cost me money. DO NOT BOOK WITH THIS COMPANY THEY SHOULD BE BANNED FROM TRADING|
Response:absolute lie - the claim is being processed, never once advised you to claim through citylink, we handle all claims as it's out account and booking. we have again replied directly to you with an update on the claim.
|Collection of pallet of finished stone slabs||middledg||Apparently they didn't read the quotation properly and have confused the height of the pallet.
They are refusing to honour the commitment which is extremely disappointing as it appears I need to start the whole process again.|
Response:Untrue - we discussed this and you also changed the dimensions,
|land rover wing||markahalliwell||they are just using trade accounts to waist time and money. They give a 100% rubbish service. Why not give money to the red cross or children in need. I was stupid and thought paying money would give you a service.......wrong. They said they went 4 times but they are not on the security camera. you would get more from eating the money. In 23 years business they are in a tie for the worst company. good lady running it but they are just playing. its the uk, they will give a story about nothing in response. used ups in the end and they did it in 2 days same price. 0 to 100 score -100 |
Response:Sender was not in when attempted collections, you being the recipient cannot comment on that point, evidence can be provided if required of attempted collections, the drivers make a note of the door and property description if collections fail. as you were not the sender and had no control of the parcel and its location it is an unfair comment, full refund provided also for the inconvenience, so overall we're at a loss with the costs of driver expenses and fuel.
|5" Flexi flue liner||flyingpete212||Very Dishonest.They do not fulfill the contract. Cannot get them to refund me, ignore Emails and phone calls. Having to go through small claims court. They should not be allowed to trade reporting them to PayPal.|
|lego||bex1234||RUBBISH DONT BOTHER.TRIED CONTACTED 4 TIMES!!NOW ONLY ACCEPTING EMAILS.ACCEPTED MY MONEY FOR JOB 2 WEEKS AGO HEARD NOTHING!!!DONT WASTE YOUT TIME OR MONEY.NOTHING PICKRED UP OR DELIVERED!!NO COMMUNICATION WHAT SO EVER.|
Response:We have had no communication from you at all, no payment has been received dispite numerous emails to you. We have been waiting for complete the transaction
|HP Compaq ProLiant DL380 G3 (310587-421) Server||icmdwilliams||Absolutly terrible at communication. The courier they used (TNT) damaged my items being sent (not Parcel Machines fault). However I completed everything they asked for to raise a claim against TNT but then I heard absolutly nothing till I raised a case in paypal.
They then asked me for more information, the collection note (which they should have forwarded to me in the first place which they didn't) and the tracking number which they originally sent me via email when the package was collected.
They have a telephone number that continually rings out, never was it answered!!
Avoid at all costs is my advice|
Response:We have advised directly that items of this nature are not insured in transit, you are aware of this prior to shipment as hard drives can be damaged prior to shipment which photo evidence cannot show. Apologies again for the damage to the drives during transit
|personals||jrssbox||Did not complete teh job. Still need to re-pay me.|
Response:attempted to complete job, sender out of country.