We are a family run courier business that is new to this site. We pride ourselves on an excellent level of customer service and we try our best to meet customers requirements and expectations. We always put forward the bet quote we can and for larger items base this on there being assistance at both locations. Being on other load sites we have received excellent feedback from the jobs we have completed. We have transported many things from small parcels, musical instruments, furniture, bicycles, car parts and antiques and other fragile goods. We look after your goods with exceptional levels of care and can do blanket wraps or packaging if required. An additional service we can offer is paying for collections in cash on your behalf and having a BACS payment option.
We are a nationwide courier service moving everything from antiques and valuables, to furniture and electrical goods. We work using online services like this, and for a large number of private customers. PLEASE READ BEFORE ACCEPTING THE BID: Please complete the details in full when accepting the job - we do require the full name and address, along with a mobile telephone number for the collection and delivery locations. Once a bid is accepted we email you to confirm the job is being booked in and all the details covering the booking. Please note that our office works Mon-Fri 9-5, and when bids are accepted, it can take up to 24 working hours before we email you the booking confirmation and invoice. Once the sales order and information email are sent, payment is due by bank transfer or Paypal in advance (please note Paypal payments do incur a fee). We text/call the opposite location for the job with a sales order number and our details and send out a reminder text message the night before collections/deliveries. The driver does call about an hour before arriving on the day and on the day you are provided with their number for direct contact. We can also leave your item in an agreed location, like a garage or porch, by prior arrangement. The drivers do work early mornings and later in the day so please advise us if the collection or delivery is required within business hours. We are not able to give time windows on flexible bookings unless you wish to pay for this service. This also applies to evening or weekend deliveries as we do charge a premium for these. A sales order sheet is used to make notes on collection/delivery about the item/s being transported. Photos may be taken for our records. If items are larger than one man can carry, assistance will always be required as we only have one person on each vehicle. Additional assistance can be employed for you job if required but this is chargeable. All items are blanket wrapped and strapped in transportation for protection but additional shrink wrap or bubble wrap services are available. If for some reason a delivery or collection is failed through no fault of ourselves, there is an additional fee for this. All jobs are insured up to £100 each so let us know should you require additional insurance and we will provide you with a quote (Mattresses are not covered on our insurance unless they are fully wrapped for transport). Insurance does not cover the cost of the courier service. For flexible bookings it can take up to 3 weeks to complete as we give the best price for the flexibility, but we do always aim to get all jobs done as quickly as possible (normally a week). Refunds for cancelled jobs are based on our cancellation policy.
We do understand that this can be lots to take in but we just want to ensure everyone is clear about everything. However, if you wanting to ask us anything about your listing, please feel free and we will try our best to adapt to your needs. Looking forward to hearing from you and to providing you with a great service.
Recent Feedback for tflogist1
| Rating | Description | Customer | Comments |
|---|---|---|---|
| Sofa Bed, 2 to 3 Seater, Brown | eogbata | great service | |
| 2 ikea jennylund small sofa chairs | frncsmrk | crap will never use again | |
| 1 x Motorcycle: yamaha tdm850 | grahamxs500 | Thanks for the great service | |
| small doors | penny.taylor | Great Service - thank you | |
| zanussi gas cooker | foreverleilee-1 | Great job right on time keeps in contact so you don't have to wait around will definitely use again | |
| 1 x Motorcycle: xingyue 150 zk vogue 3wheeled | bazzer1955 | Very good service and good price will you them again | |
| YAMAHA ELECTONE FE-30 ORGAN & STOOL | backyardacres | Took some sorting out as the size of the elec organ and stool and the distance between pick up and drop off. | |
| Electrically Operated Profile Bed | ajk23 | Absolute lifesavers! Communication/planning via emails from Michelle, was excellent. The job was completed by 2 very pleasant gentlemen. Everything was completed efficiently & in a very professional manner. We were very impressed with the result.
If we ever need a courier again, we shall definitely use this company. Additionally, we are more than happy to highly recommend them to others. Response:Thank you so much for the business and you were a pleasure to work with! | |
| Rover 75 Estate Tailgate Bootlid MUM Zircon Silver | eddie.craft | Delivery was very quick considering the price
Very pleased with the service,very helpfull staff.
Good value for money. Response:That you so much for the feedback and work - we appreciate having great customers too! | |
| 3 seat and 2 seat sofas and roll of carpet. | kjsponge | Just to say a big thank you to Alex, all items picked up and delivered in perfect condition. Response:Many thanks for the feedback and being a great customer. | |
| brown aniline leather armchair vintage style | p.gilbert | Good service Response:Great customer and thanks for the business - we really appreciate it and hope to hear from you again soon. | |
| Internal partly glazed pine door and small wrought iron fireplace | sheenagardner | Excellent service. Office team kept me informed of pickup/drop-off dates and times. Delivery guys phoned 30mins before arrival, they were really pleasant and very helpful. My items arrived in Scotland on time and in perfect condition. (One item was glass).
I'd recommend this company. Sheena Response:Thanks Sheena for being so lovely - it was our pleasure! | |
| Mirror | d.townsend-1 | Really professional service very pleased Response:Thanks so much for the feedback and being a lovely customer! | |
| sofa | g.dearden20 | Fantastic service. Kept informed and good value. Response:Many thanks for the feedback and we hope to hear from you again soon. | |
| Plastic stackable chairs | cotswoldoutdoor.com | Great professional service, would recommend. Response:Thanks so much for being a great customer! | |
| 1 x Motorcycle: faser motorbike and sidecar | gedwareing | VERY GOOD Response:It is always a pleasure doing work for lovely customers - thanks so much for the work and hope to hear from you again soon. | |
| Childrens wooden play kitchen | jwalsh75-1 | Great service and communication, item arrived quickly and safely, happy customers at both ends. We would defiantly use the service again. Response:Thanks so much for the work and being so lovely. | |
| French Walnut Extending Dining Table, early 1900s | b.rilatt | Kept me up to date regarding pick up day & time. Handling by the driver was good Response:Lovely customer - great all round. Many thanks and hope to hear from you again soon. | |
| Set of 7 Italian black lacquer marble contemporary style high back dining c | jacek.adwi | All Quick and smooth! Great Service, Thanks! Response:Fantastic customer many thanks for the work and hope to hear from you again soon. | |
| large tumble dryer69 | rjvhalliwell | Very happy with the service provided by this company.
Michelle kept me informed throughout on the collection and delivery situation. The delivery driver helped to move the dryer into the house.
I found their system where you pay them and they pay the seller on collection very useful as I was spending £125 to buy an item unseen from a seller unseen over 200 miles away - all against Gumtree policy. Response:Thanks for being such a lovely helpful customer and we hope to hear from you again soon. Hope you got the bargain you wanted! | |
| Victorian Cast Iron Fireplace No Tiles Shabby Chic | anderson.land | Helpful staff and quick reliable service for a reasonable cost, many thanks. Response:Thanks so much for the work and being a lovely customer! | |
| 200kg of dumbells | davidbucktrio | Item was delivered on time and in perfect condition. Response:Thank you so much for the work and it was a pleasure to do! | |
| 1682 !! SUPERB FRENCH OAK DRESSING TABLE IN LOUIS XV STYLE !!! | stagemanagement | Great transport providers, speedy and clear communication. Thanks! Response:Thanks for the work and being a great customer! | |
| Hardwood shelving storage Unit | jamieoconnell100 | Good communication throughout. Great service. Response:Thank you for the work and being a fantastic customer! | |
| Bed base | skinteriors73 | 12 days since I accepted the quote and paid but have not yet heard Fromm them re collection let alone delivery of this consignment. I appreciate I booked a flexible service and I hope to hear from them very soon....... Currently I would not recommend them but I hope I will be able to update this very soon. Response:Hi, I am sorry I habe given this to a lady in our office to sort out for you and she will be in touch shortly. Kind regards Michelle | |
| Attractive Vintage Solid Oak Tudor / Renaissance Style Double Wardrobe - B8 | lux.mundi | Hardly any communication from after making a payment to delivery of item. Had to call the driver to find out what was going on. Not very reassuring. The driver was not provided with a blanket to protect the floors. | |
| marble fireplace | jamesbingham | shocking the antique fireplace was left somewhere near Newark when the company went bust. It was never recovered. | |
| Eurocave Wine Refrigerator | kevinpedrick | Very disappointed. Described the item accurately yet after accepting the quote I needed to buy extra insurance on top of original quote then needed to pay for assisted delivery on top of original quote after an attempted collection failed. Paid more for insurance but I wasn't prepared to pay more for assisted delivery. A refund of what I had paid up to that point was refused. So I paid for a collection/delivery I never received. Paypal claimed they do not cover transactions of this type so don't expect Paypal to protect you. I was Scammed! | |
| 2 ROLLED RUGS | msarkesian | absolutely awful. no connectivity. no replies. no follow up. delivered wrong goods. Delivery quote compare arranged the service when I chose their general booking option rather than a direct quote expecting they were sincere when claiming to select one of their best transporters. Total rubbish and nonsense. spending weeks on this matter now. | |
| 1 x Motorcycle: Lambretta Li125 | garyfinch40 | Arranged collection and delivery of a vintage Lambretta and paid extra to have the bike bubble wrapped. The driver did not do this. 2 weeks later the bike arrived damaged. I've e-mailed and phoned about a refund for the extra I paid but nothing. Also TF Logistics still have a parcel containing bike bits and an MOT certificate. Despite promising they would send it ASAP I'm still waiting 3 weeks on. I regret using this company as the service and subsequent customer service has been poor. Avoid them. | |
| Retro 1960s bedroom set - dressing table and chest of drawers | hayleyeynon | This is without doubt the worst company I have ever dealt with. The business model is antiquated and inconvenient to say the least. The communication is utterly useless and verging on non-existent. You are not told in advance when your items will be collected, they contact the collection point directly leaving you guess when your items will be collected. They contact the collection point the day before collecting. This means if they are not in the next day, your items will not be collected. Likewise delivery is run by the sample model, you receive a text the day before to confirm. This service does not suitable if you work full time and need advanced notice. You are not told at the time of paying for the service that this is actually how it will work. I waited over 4 weeks for my items to be collected and delivered and when they finally did arrive, they were damage and broken. Two knocks to the wood and the bottom of one of the drawers was completely snapped off. On receiving my items and emailing to complain and ask for a refund, I was ignored and had to chase. Upon eventually response I was asked to send photo of the damage.. this I had already done in the first email. I have now sent three emails chasing a response and a refund... and still nothing. Terrible service, awful communications. BAD BUSINESS | |
| 2 piece sofa | chase_the_knight | I had chosen to use TF Logistics as they provided a competitive quote and appeared on paper to have a good reputation. They did not deliver in a timely fashion, had to constantly ring up to check on status and when it did arrive it arrived soiled. Would not recommend or use again. | |
| Vintage 1930's French brown leather club chair. 1900-1950 Armchair | drjennybrown | It took them 2 weeks to collect the item and a further 2 weeks to deliver it so almost a month in total. I had been led to expect a few days. | |
| Full storm wide arch body kit subaru impreza classic | andywilliamson30 | Worst and slowest courier on earth. Im on week two after paying them and my item still has not been collected. What a joke of a company, absolute joke and their customer service skills are shocking!!! | |
| Quality Large Antique Bow Fronted Chest Drawers | flipvanflop | They have failed at every turn to provide decent service. We have now been waiting all day for something we now know won't be turning up. The pick up was a day late and, even though we paid for premium time slot, was not picked up until 11pm. Communication is deplorable. They NEVER return calls or give updates. Honestly, I've never experienced such shoddy, half arsed, incompetent and unprofessional service from any other company or service provider ever. Where are my chest of drawers? Who knows, I'm almost certain they don't. Come on Thomas Francis Logistics management, phone me up, make me happy and change my opinion. Above all, just deliver my furniture, like what I paid you for. Trading Standards will be interested in the way we have been treated, I'm sure of that. And you, Delivery Quote Compare are far from blameless, it was you that recommended them to us. Have you not got a vetting system? Can anyone with three or more wheels and a carrier bag operate from your site? | |
| DOVETAILED SOLID PINE WOOD BUREAU DESK WITH DRAWERS - more listed | trish.holladay | Took over a month to deliver my item. Didn't respond to my emails politely asking for reassurance that all was well. When I phoned they said they would look into it and call me back but didn't. Eventually got an email to say that driver coming on Friday. Driver phoned to ask to deliver at 23:00 on Thursday. I declined as too late, so he said he would be there at 06:00 friday. I again declined. He was rude and argumentative. He said he would deliver at 07:00, which I still felt was too early, but was told it was in their T & C (Couldn't see that when I looked) so reluctantly agreed and set my alarm for 06:30. At 06:10 the dog went mad and woke whole house up. I got up to find item left by back door, unsecured and fully visible. NOT AT ALL IMPRESSED! | |
| 1 x Motorcycle: kawasaki z750 | luke.lamnea | The delivery got postponed three times and unloading a 750cc motorcycle on a piece of plywood is not really acceptable for a professional company. | |
| 1 x Motorcycle: Suzuki Gsxr750 | davies1644 | Do not use! Twice they have given me a collection date twice they have not turned up not only this but they never give you an answer as to what is going on. I had to chase them for a week to find out when my 2nd collection was going to happen then they didn't turn up! | |
| Velux dome window | rachelryder80 | Booked this courier as they assured me they would collect my item on a particular day between office hours. That never happened, as the driver was running late. The company didn't bother updating me about this, I had to find out from the other party. After chasing them up I was assured that my item would be listed as the first job of the day on the next run but that didn't happen and yet again they were unable to collect the item in office hours. Again I found this out from the disgruntled other party. I told them I wanted a refund which was agreed. A month of continuous phone calls and emails to the company ensued, trying to get my refund. Continually fobbed off, kept saying they would call me back and never did. Sent an email asking the director to call me, he never did. Only managed to get this matter resolved through PayPal. I fear if I hadn't paid through PayPal I would never have got this money back. Absolutely shocking customer service. | |
| Glass Dining Table And 6 Chairs In Immaculate Condition | dzeims | I came into contact with this company by using delivery quote fixed price, which is sent out for couriers to accept at a fixed price which TFL accepted. Company was provided with the information from the ebay listing and the seller contacted them to say that that this was a job that required two people and that there wouldn’t be any assistance on the day. Apparently they failed to make a note of this on the order and have refused to accept any responsibility for this when it caused a problem. The attempted delivery took place with one driver, who was two hours late for the advised time of collection because, by his own admission, he slept in. Both myself and the seller had been in contact with the company to try and establish what was happening with the delivery. We were both frequently promised a call back, which failed to take place and the company denied any responsibility for this. They also claimed they had tried to reach the seller and failed to get through, but I spoke with the seller regularly every day this had been ongoing and never had any problem reaching him. Finally, nearly two weeks after their invoice had been paid, myself and the seller conference called TFL together, receiving what I would describe as a panicked response. We were put on hold without explanation and finally were put onto a sales manager who was very unpleasant to deal with. During our conversation, both myself and the seller found him to be obstructive and rude, repeatedly dismissing any facts we offered and hiding behind terms and conditions. We were both in agreement that the company hadn’t performed to satisfaction thus far, but his actions in our conversation have left us with a very negative impression. He presented me with a decision of pay MORE in addition to the original invoice, or apply for a refund that he suggested I wouldn’t get. He denied any responsibility for any lack of communication on his company's behalf, including being told about the details of the delivery (he tried to claim that if it wasn't recorded by them, it didn't happen and was our fault). This is unacceptable for any level of customer service. This is a real shame as when I did pay the second invoice after being held hostage by this sales manager, the delivery was quick and the deliverymen themselves (different from the first guy) were very helpful and a pleasure to deal with. Overall the experience was marred by slow communication overall, but a sales manager who both myself and the seller believe behaved disgracefully. Will not be using this company again. | |
| Desktop PC | hughm | Appalling service. I chose this provider having first confirmed with them when they could collect and deliver as our need was urgent.
They agreed to collect in Edinburgh on a Friday and deliver to Manchester early the following week. They didn't collect from Edinburgh until late on the following Tuesday and then deposited our item in their warehouse instead of delivering it - something we only found out by ringing the driver to ask when he anticipated arriving!
Following numerous phone calls (they never called back as they said they would) our package was eventually delivered the following Monday, a week later than agreed. No response to emails either.
I will never use them again. Response:This customer is a joke and we do not like to talk bad about them but a flexible cheap job was booked and then expected collection and delivery with a premium fixed service. We bent over backwards to adapt to the needs as much as possible and then we get negative feedback. I would not recomend this customer. | |
| fibreglass whelping pen | sandaharr | Whelpin pen job booked out for uplift and delivery on 1st July as confirmed by the company to me on the 1st.Item has still NOT been uplifted and NOT been delivered obviously!!! I AM FURIOUS!!!!! | |
| staircase capping | tejit | service leaves a lot to be desired Response:Customer has had this order completed and is hoping to remove the feedback with the website as now happy. Thanks for the work and being a great customer | |
| Trend BMS Controller IQ251/UNB/230 (Unpopulated Controller) | mary_bal88 | Very disappointed... No one came to pick up my item in nearly one week, when I call no one is giving me certain answers and now that I'm asking for the refund no one wants to talk to me. I just called so many times and all they say is they're going to call me but nothing....they want to charge me £20 for the cancellation when I have no fault of their incompetence. Response:We have actually called you this morning after no reply to our email although you did ask us to respond within 10 days from 3 days ago? Please check your voicemail and emails as we have been trying to get in contact and the driver did come on the day but no one was in. Leaving negative feedback about this is not fair when clearly we cannot get hold of you. | |
| Bureau (Desk) , Chest of Draws, Kids Tricycle | h.birt | I selected this company following reading the positive comments and response left by customers and the company however my experience has been very different . Off to a rocky start communications regarding collection and delivery were not brilliant however the problem is this I paid for the items to be bubble wrapped and they were not wrapped on collection or delivery and as a result the family air loom which is a Victorian bureau and chest of draws have been damaged badly the bureau has horrendous scratches down the side and back plus two missing wheels and the chest of draws again has a scratch and the brass handles have fallen off. I have taken photographs emailed and left an answer message asking for someone to get in contact with me regarding this however both email and message have been ignored which I think is totally appalling and has upset is plus they have taken money for something they did not provide is. Bubble wrap . I would hope at least to get a response at some point as it is incredibly unprofessional and disappointing having put trust in this company to deliver the furniture to me from my fathers house in one piece and to be ignored just goes to show to defiantly avoid using this company .!!!! Response:Hi, We are very sorry to hear about your experience if you could please forward the email on again to [email protected], as it will be dealt with promptly from this email address and we will sort any issues you may have. Kind Regards Michelle | |
| HONDA CBR 600 SF SPORT 2001 12 MONTHS MOT 15,000 MILES | diceelectrical-1 | Not enough communication between me and seller despite requesting that I should be informed when they pick up. The bike was picked up and I was informed 2 days later. That was last Wednesday still waiting for it to be dropped off at mine. Not sure on date as not been told have spoken to them a couple of times over the phone still waiting for a drop off point. Also pick up came without the correct gear to get the bike in there van. So am a bit worried what state the bike will be in when it finally gets to me. Response:Hi, I apologise if you feel you have not been kept in the loop, I can assure you that we take great care of all items we collect and deliver. It is unfair that this is being used as a communications tool and feedback left before the job has been completed. If you have queries please call 03300240366. Thanks | |
| bonnet and wing packaged on a pallet | mattreid1983 | I Was called by Thomas Francis logistics on the Tuesday night to confirm that I would be in for delivery on Wednesday.
I waited in all day on Wednesday and they did not turn
up.
I rang to ask why and was told my consignment was on a two day run and wouldn't be delivered until Thursday. They were going to check with the driver and get back to me.
They never did get back to me (I felt that was rude) so I had to chase them on the Thursday morning to confirm delivery.
A lot of chasing them was involved on my part and for the money I paid, I would expect the couriers to do the work for me.
On top of this I used their bubble wrapping service, which on the whole was good, but one of my items was a car bonnet. 3 corners had cardboard on them which worked well but one corner had no cardboard and this had poked through the bubble wrap and had the paint scraped off. I touched this up with a touch up pen but it could have been avoided with a little more cardboard on the corner. Response:Hi Matt, I apologise for any inconvenience caused, we have a new girl in the office and she got confused by the two day run, we take all feedback seriously and use this to improve the service we offer. Regarding the wrapping of the item i can only assume the cardboard from the 4th corner came off during transit, if you were to use again in the future i'm happy to offer you a discount on your next consignment, obviously we want to make sure all our customers receive a great service. Again please accept my apologies. Thanks Dave Office Manager | |
| Upright antique white painted piano | jason.pacey | We accepted Thomas Francis Logistics quote because they were the cheapest and they appeared to have reasonable feedback from previous clients. Last night we took delivery of the piano we paid for them to collect, nine days after originally accepting the quote. For me this was too long and would deter me from using them again.
Furthermore, when you ask for quotes to move a piano you would expect the courier to actually be able to move the piano. This company sent one guy on his own.! Its only down to the good nature of the eBay seller, who helped load the piano into a transit van (without a tail lift) that the piano made it to us at all.
I also take pity on the driver who, due to an overloaded schedule, only made it to us at 10.30pm..!!
All in all not a great experience. Response:Dear Jason I personally spoke to you and advised you that the vehicles did not all have tail lifts and that the reason we had to collect it in the evening was so that there was someone at the collection point to assist us with the item so I do not see why this is now an issue for you. When I spoke to you I also raised the issue that there was only one person on the vehicle and at no point did you advise that this was an issue either. Like you said we were the cheapest service this is because we operate only one man on each vehicle we do however offer a two man service at an extra fee which was clearly sent to you in the terms and conditions of service but you presumably did not wish to take us up on this offer. As for the time of delivery I apologize it was late the driver was on a two day run and presumably re routed to you. If it was against your will then i will take this up with the driver however you were meant to have your delivery on Friday not Thursday so i can only presume he bumped you up the queue and again I will take this up with him as to the exact circumstances surrounding this change of route as it has clearly caused you some distress. As for the time it took us to complete the job we could have done it a week earlier but due to the time restrictions Ie - We had to collect in the evening which we provided you the service with for no extra fee we had to do it the following week which does not seem unreasonable. Kind Regards Jonathan Scott | |